Not resolved
1 comment

We had a 5:20 session scheduled in advance and showed up at 5pm so that we would be ready to be called back at 5:20.When we arrived, there was standing room only.

We had an 11 month old as the youngest in our family group. We were called back at 6:30!! Baby was already cranky. They called us into one studio for one ground.

Then we had to wait for the second studio for the other 3 backdrops!! That was another 30 minute wait!! Baby only made it through one backdrop as she was tired and cranky after nearly two hours of waiting...oh and it gets worse. After we're screwed out of 2 additional backdrops and several different poses, we sit to pick out our pictures but can barely here the sales person over all the other cranky, screaming children in the studio.

In the end I overpaid for a horrible experience and left with a pounding headache and most likely high blood pressure. BEWARE of this place. I will NEVER ever return. This was my first and last time.

I'm completely disgusted for a ruined evening.And I'm sure they do not care, they got their money.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

Had an Experience with Portrait Innovations?

Write a review


Terms of Service
Post Comment

Please don't!Holiday season there is terrible.

The company is terrible to boot. Customers are even worse. It's enough to send the employees into a nervous breakdown.

You have the right idea.STAY AWAY.

You May Also Like

Portrait Innovations - Staff Review from Smyrna, Tennessee Portrait Innovations "I actually work at portrait innovations in tn and I agree. They are a horrible corporate run money sucking company that doesn't care about you or your family or their..." Read more Portrait Innovations - Photographer Review from Lubbock, Texas Portrait Innovations "My family was scheduled for a 3:20 session, we waited 30-45 minutes for session to begin. My daughter had on what I had chose for her TI wear for pictures,..." Read more Portrait Innovations - Photo Service Review from Gastonia, North Carolina Portrait Innovations "Robin Smith 1169 Furnace Road Iron Station N.C. 28080 Session ID#; 00209_20160330_0003A I wanted to use the coupon for photo # 47C The pictures we got were really good, but I have 3 kids and..." Read more Portrait Innovations - Sanitary Conditions Review Portrait Innovations "Not 1 but 3 different mice running around.Told girl at front desk while waiting 45 minutes past scheduled appoint and she says, " yeah we know thanks."..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more