Mayfield Heights, Ohio
Not resolved
3.0
Details
Customer service
Price Affordability
Website
3 comments

I got there 20 minutes before my appointment at 7:00pm was not seen until 25 minutes after my scheduled appointment.The photography snapped about 10 photos before she realized the lighting wasn't set had to take pictures all over mind you you can see the waiting room there are kids screaming and running around which was a huge distraction to my children.

Then we are told to go to the next room there is someone in there and two families ahead of me. I waited about 15 minutes before I found my photographer to ask her what was going on she told me I had to wait another 20 minutes to finish my session at that point I told her I was leaving.

All in all I will never go back to this studio in my life this is the worst place to get photos done.I am truly pissed that I have to find another studio and get my kids all dressed up again for their Christmas photos.

Review about: Portrait Innovations Photographer.

Reason of review: Poor customer service.

Preferred solution: to let other costumers know what they are getting into .

Had an Experience with Portrait Innovations?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#902025

God forbid you had to wait!Feel lucky you even got an appointment.

It's not the studios fault that corporate wants sessions booked 10 minutes apart. Yup, cattle customers through and squeeze the most money out of em that you can. Bottom line is all that matters. Do you think the associates want to do that?

*** no! If their job wasn't on the line, they would snap the 1 shot you want and call it a day. But they have a protocol to follow that is highly micro managed from studio managers, regional managers and corporate managers and owners.

Good luck finding a photographer or studio that you can get into for holiday photos and better yet if you get an independent photographer, good luck not spending your mortage payment on photos.Quit your ***, stand in line, wait your turn and STFU!

Anonymous
Urbana, Illinois, United States #902010

Note to all moms... Visiting a portrait studio during the Christmas season will NEVER be an in and out process.

Anonymous
Lexington, North Carolina, United States #901408

Should have came earlier ***.Sorry your not first priority?

They have a job to do.

and its the busiest season for them.Cut them a break rude ***

You May Also Like

Portrait Innovations - Staff Review from Rochester, Minnesota Portrait Innovations "Where to start? "Portrait Professionals" weren't even wearing shoes! One hour plus wait time WITH AN APPOINTMENT!!!! Crying kids, confused staff, angry parents! Great combo for family fun pictures! #NeverAgainRochesterMN..." Read more Portrait Innovations - Review in Photography category Portrait Innovations "I am very upset, i made an appointment and i am on time but no one has showed up to work!! Its 30 mins past opening time and no employee!..." Read more Portrait Innovations - Photographer Review from Lubbock, Texas Portrait Innovations "My family was scheduled for a 3:20 session, we waited 30-45 minutes for session to begin. My daughter had on what I had chose for her TI wear for pictures,..." Read more Portrait Innovations - Photo Service Review Portrait Innovations "I showed up 10 minutes early for a 2:10pm appointment today.They were still shooting another family for another 15 minutes. I asked her how long they would be..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more