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Had a 3:20 appointment. Got there at 3:15 and there was 5 groups waiting ahead of us. We didn’t even have anywhere to sit. And sections take 30-1 hour. So they wanted us to wait hours just to take pictures. Why are appointments booked on top of each other?

Then I call customer service to voice my concern. The representative (Tanisha) was so dry and showed no concern at all. She could have saved a customer.

This seems like a system breakdown somewhere and some aggressive training is definitely needed.

I’ve been faithfully talking pictures there with my family the last 4-5 years. But I won’t go back.

Customer service is everything. Even if you have a bad experience if the customer service is good you still will have a customer.

And this concern probably won’t go no where. They will read it and roll their eyes. I know how it goes. Sad

Product or Service Mentioned: Portrait Innovations Customer Care.

Reason of review: Poor customer service.

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As of today , April 14,2018, nobody from Protrait Innovations has contacted me.

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