The studio session went well. Afterwards they told me that I couldn't get my pictures that same day because their printer was down so they said wait a couple of days and they'll call me to let me know when they printed.
Okay no problem. No phone call.
I call a couple of weeks later about them, no pictures, just the 2 small booklets and my tote. At this point I called customer service and they told me that they will look into the issue....it's been a whole year PLUS and I have yet to get my pictures after dealing with how they "stole" my money and nothing's been resolved after I spoke with the company manager and she told me my pictures will be mailed to me in 7-10 business days 3 weeks ago, still nothing...they won't have to worry about me using their studios anymore.
Product or Service Mentioned: Portrait Innovations Portrait Photo.
Reason of review: Problem with delivery.