I brought a coupon in for $24.99 one pose, multiple sized portraits. I mentioned the coupon when I scheduled the appointment and before the photo session started.
I informed the photographer that I only needed a portrait from shoulders up (head shot) before she started taking pictures. She informed me she was going to take full length photos anyway. When the photo session was complete, I was told that I could ONLY use the coupon as an add-on to one of their packages. The minimum package was $100!!
This was not written anywhere on the coupon and was never brought up to me when I discussed the coupon I had. After she rolled her eyes several time with an attitude, she agreed to let me use the coupon. I didn't get one pose that I really liked as most of the pictures were full length. I settled for one and when it printed it was very blurry.
I brought this to there attention and was told it was too late to change to a different photo because she erased all the rest of the photos! Lovely!!
DO NOT WASTE YOUR TIME AND MONEY. This was at Portrait Innovations in Woodbury, MN.
Product or Service Mentioned: Photo Services Coupon.
Reason of review: Order processing issue.
Monetary Loss: $39.
Preferred solution: Full refund.
I didn't like: Did not correct mistake, Disrespectful, Professionalness of employees.