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Portrait Innovations is now officially a rip off. Now when you order pictures you only get the studio view of the pictures you purchased! So pretty much if you want to buy products, or any other items you can't because you may only have 3 pictures! No one wants...
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Anonymous
None

I have been taking my kids for over 4years and I use to be able to order extras and view my sessions on the app this time I go we can’t view the app the canceled that and I ha...

Anonymous
Anonymous

Now you don't even get that unless you buy a CD. I went with my kids this past weekend and thought I would have the portal but called today and they said no they don't anymore...

#527993
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I am writing this to protect you, prospective employee, from this company. Take heed of this warning, as well as the reviews written by a growing community of ex-employees victimized by this business. Many of the reviews posted online have been deleted because of...
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Anonymous
Jacinta

She is completely right but I'm gone say it like this they are cons . They owed me 600 for gas and mileage gave me 200 and told me to give them prof of the rest. The manager l...

Anonymous
Anonymous

Did ANYONE actually read of all that? To be honest... I got the feeling that this is someonewho works there trying to remind ex employees what they agreed to. Maybe I'm just p...

#386790
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I was told one price for the package I was getting when she offered me. $50 discount saying I can get all the pictures for 2 something. I should have know better to ask for the final price. After every thing was completed I was told my final price was $300. I was...
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2.4
#1254582
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This place has went down the toilet. When they open they were great. The last few years they can care about customer service. The same girls work there that over worked and they have no power to fix a thing. We got there early and watched the three girls do a big group...
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2.4
#1243255
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We went for our family photos today and waited an hour and a half to get out photos taken. Once we got in my daughter drooled a little bit and the photographer took his finger and wiped the drool back into my three month old babys mouth! I am furious! Not only did I...
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1.9
#1254890
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Portrait Innovations - Very Poor Customer Satisfaction.

The Manager Uniqua has the worse attitude possible. She wasn't helpful at all and did not explain the policys and procedures before we started the section. I had my niece and she didnt make any effort to even try. Worse Customer Service Experince.
Wyomissing, Pennsylvania
#1238260
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Portrait Innovations - Horrible service and didn’t receive pictures

I went 20 minutes before my appointment and was seated only to sit for 3 hours before they took our portraits and my baby had fallen asleep. They didn’t print out my portrait package because it was late. Which was the mother’s day special. So not only didn’t I not receive my pictures they told me to come back today now they’re saying come tomorrow. I am pissed.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1257284
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Had an appointment on March 17,2018. Checked in at the front desk was told that it wouldn't be a long wait. Me and my daughter sat there and waited for over an hour in half to have the pictures taken. Felt like the lady taking the pictures was rushing my daughter with...
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2.0
I didn't like
  • Wait time beyond scheduled appointment
  • Staff
  • Customer service
#1232037
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Portrait Innovations - Want refund not store credit

The studio in Franklin did a bait and switch
#1236803
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, NC 28273
Phone:
(704) 499-9300
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Portrait Innovations - The Worst I've Dealt With

Missing Greeting Cards, missing sheets, another sheet of pictures received belongs to someone else, unpleasant customer service AND sale CANNOT GET THROUGH to the portrait studio to let them know about the mix up in the pkg.. JUST TERRIBLE!!!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1256145
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