pictures appointment service customer family customer service photos photographer photo experience
Portrait Innovations is now officially a rip off. Now when you order pictures you only get the studio view of the pictures you purchased! So pretty much if you want to buy products, or any other items you can't because you may only have 3 pictures! No one wants...
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25 comments
Anonymous
#1811338

You sound stupid. Of course U should only get the photos you purchase .

Sound like a cheap customer mad about not getting over anymore. Customers like that are probably why they *** down lol

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Review
#527993 Review #527993 is a subjective opinion of poster.
I am writing this to protect you, prospective employee, from this company. Take heed of this warning, as well as the reviews written by a growing community of ex-employees victimized by this business. Many of the reviews posted online have been deleted because of...
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6 comments
Anonymous
#1279186

She is completely right but I'm gone say it like this they are cons . They owed me 600 for gas and mileage gave me 200 and told me to give them prof of the rest.

The manager lied during the interview saying my position wasn't seasonal but come jan 2 nd I was fired over the phone saying my position was no longer available . They *** there costumers with there horrible customer serves and *** employees.

And if they want to sue me for it, so be it... where's my money !!

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Review
#386790 Review #386790 is a subjective opinion of poster.
Service
Portrait Innovations Customer Care
Loss
$2000

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Verified Reviewer
1.0
Details
Don't Go - Portrait Innovations review
Don't Go - Portrait Innovations review
Don't Go - Portrait Innovations review
Don't Go - Portrait Innovations review

Update by user Nov 14, 2019

Also after emailing customer service and being asked if we would like to come back. I stated no the children would not like to come back and they are offering 10% refund. I get an email from the Customer service rep that was intended to a manager at a store regarding...

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Review
#1707987 Review #1707987 is a subjective opinion of poster.
Service
Portrait Innovations Photo Shoot
Pros
  • I have used them for years and am very happy with them
Cons
  • Not introducing self
  • Didnt ask if there was another outfit since baby spit up
  • Pressure to buy
Reason of review
Multiple issues. I basically had to tell the photographer how to make the pictures look decent.
Loss
$435
Preferred solution
Price reduction

Nothing | Portrait Innovations review

1.0
Details
Nothing - Portrait Innovations review
Nothing - Portrait Innovations review
Nothing - Portrait Innovations review
Nothing - Portrait Innovations review
Nothing - Portrait Innovations review
I need to get my photo, its already paid and we have no way to get it because they are close.
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Review
#1757117 Review #1757117 is a subjective opinion of poster.
Service
Portrait Innovations Christmas Photo Service
Pros
  • Good people
  • Location
  • Photo quality
Reason of review
Poor customer service
Loss
$130
Preferred solution
Deliver product or service ordered
Tags
  • Portrait Innovation
  • Phone App To See Albums
1.0
Details
We had decided to have our baby’s first birthday photos taken. I was accustom to going to sears paying 100 bucks and walking out with enough prints to pass to all members of my family plus extended and most of my friends and acquaintances plus a cd with all photos that...
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Review
#1723394 Review #1723394 is a subjective opinion of poster.
Pros
  • Photographer
  • Kid friendly
Cons
  • Professionalness of employees
  • Misleading tactics
  • Did not get a print of my fav photo
Reason of review
Rights to photos and unanswered questions
Loss
$300
Preferred solution
Just give me the rights to all photos on the cd and I will be happy
Tags
  • Concepts in metaphysics
  • Long unnecessary wait
  • price deception

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Verified Reviewer

Never Again | Portrait Innovations review

2.7
Details
Never Again - Portrait Innovations review
Never Again - Portrait Innovations review
I took family Christmas pictures and have no received my canvas Im beyond pissed Ive been taking pictures for years now with this company I go to see if my canvas was ready on the date they told me to come I go only to find out there closed permanently without notice this is so not fair after I paid my hard earned money and didnt get what I paid for something seriously needs to be done
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Review
#1753453 Review #1753453 is a subjective opinion of poster.
Service
Portrait Innovations Customer Care
Reason of review
No notice and didn’t receive what I paid for
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.9
Details

Update by user 2 days ago

This issue had not been been resolved and my refund has not been dispersed to me. I'm extremely angry.

Original review posted by user Dec 26, 2019

On November 13, my nephew, his son, and his girlfriend went to Portrait Innovations to have their baby's first Christmas photos professionally made. He was 3 months...
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2 comments
Anonymous
#1794684

Dispute this with your credit card company TODAY.

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Resolved
Review
#1742447 Review #1742447 is a subjective opinion of poster.
Service
Portrait Innovations Child Photo Service
Pros
  • Pictures are great
  • Studio staff was very nice
Cons
  • Never received my photos i paid for
Reason of review
Problem with delivery
Loss
$650
Preferred solution
Full refund

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Verified Reviewer

Unexpected Closing | Portrait Innovations review from Miramar-Pembroke Pines, Florida

1.4
Details
Just to clarify to everyone; Portrait Innovations went out of business. NONE of the employees, not even the managers of the studios were told this was going to happen until the day it happened. (Which I believe was New Years Eve/Day) They were instructed to close the studio and that was it. The CEOs nor Did corporate give any notice that they were going to close their doors and did not allow any time for the studios to contact customers. It was very unfortunate for all involved because MANY people lost their full time jobs and sources of income. Please dont blame the studio staff, blame the guys in charge of the whole operation. The staff were completely blindsided by what happened.
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Review
#1754066 Review #1754066 is a subjective opinion of poster.
Reason of review
Unexpected closing
Preferred solution
Let the company propose a solution

Not so sure for now | Portrait Innovations review from Clinton, North Carolina

1.7
Details
Not so sure for now - Portrait Innovations review
Not so sure for now - Portrait Innovations review
Not so sure for now - Portrait Innovations review
Phone off the hook several locations and no way to book for months online and want the New Years special it has been this way for days no way to book online and no way to call several locations in NC why run a special you make impossible to get ...... make no sense . I guess I will just walk in instead of doing what you make impossible but suggest to do
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1 comment
Anonymous
#1799448

They closed

Review
#1751172 Review #1751172 is a subjective opinion of poster.

Contact Portrait Innovations Customer Service

Website:
Mailing Address:
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(704) 499-9359
All Portrait Innovations Contacts

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Latest Question

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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I need my canvas | Portrait Innovations review from Columbus, Ohio

1.0
Details
I need my canvas - Portrait Innovations review
I need to know a location to pick up my canvas portrait it is already paid for.
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Review
#1752349 Review #1752349 is a subjective opinion of poster.
Product
Portrait Innovations Portrait Photo
Cons
  • Deceptive products and customer service
  • Didnt print pictures
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • ReOrder
  • Refund 10 Days
  • Call Back
  • My Order