We had an appt scheduled for 5:10 on 1-13-18 for our 4 yr old granddaughter at Harrisburg location.upon arriving we were told they were at least an hr behind(we drove an hr to get there). It turned out they were over 2 hrs behind. Felt we were rushed thru session & not...Read more
- How quickly i receive my photos
I didn't like
- Customer service
- Photograghers attitude
I had an photographer Andrea take my pictures & her and a young man name Trey was very sweet . My issue was your nasty manager Jerry he had no customer service skills . I overheard him yelling at his employee Trey about a receipt being stapled to something wrong and...Read more
I have been to portrait innovations Monroeville, PA location many times. And my children were not the greatest photo takers. Always crying and really difficult. Until the manager Ashley White was absolutely fantastic. She really clicked with my 3 children. She played...Read more
Portrait Innovations - They’re in a rush
I made an appointment and they didn’t take the picture I wanted. Finally, I paid for pictures I didn’t want because they where rushing me.
Portrait Innovations - The wait is ridiculous
What’s the point of making an appointment when your always hours later taking them?!?! Huge disappointment in the wait. It’s unbelievably ridiculous. Either they schedule too many customers and get backed up or something. Every review is telling of the long wait and it is the truth.
Portrait Innovations - No clue on time management in Huntsville AL
Scheduled a very early time,...and they are already 30 behind schedule. However, this is a huge improvement over last year for us. We have done this for several years, great pics and the photographer was really good but managrment has no clue about time management. If your scheduled in the evening, get ready to wait.... Last year was 2 hours. Better come early....
Portrait Innovations - Horrible management
I worked for the company the management was very poor. It was never organized and the customer service was not up to par either. I always felt bad for the customers who would ask for a manager and she'd be nowhere to be found and the staff had to handle all of it. And then later te management would ask how a handled the situations.
It is very annoying to go to ypur business and having to have to wait for hours for serbice. You allow people to book appoinments on line after business . you know your business closrs at 6 or 7 pm and you allow people appointments at that time. That is not fair to the...Read more
I scheduled online an appointment at the Portrait Innovations in Hoover Alabama at 3:05 on a Sunday. We show up at 2:45pmat this time people with 11:00am appointments are just in line to get there pictures done. There where two setups , one for Christmas Pictures the...Read more
I didn't like
- Overbooking and und qualified staff
- Scheduling over booked
I took my son to get pictures done for Christmas. My appointment was at 8:50 am. I was not seen until 10:00 am. The wait was long, but that wasn't my biggest issue. My main concern was the lack of information on prices for the photos. My son had taken so really nice...Read more
I didn't like
- No clear pricing model
- Time commitment
I was in there to get my pictures done over a month ago and the lady who did my pictures wasn’t very friendly. I haven’t received my gifts from the promotion that was going on. I have used this company for about 4 yrs now and after this experience that I had I will no...Read more
This is the worst company to deal with i was promised my puctures and refund would be mailed to me expited and it is now 2 weeks later and i still have not recieved this. Apparently this company needs a few more lawsuits to fix it or close it completely. Corporate...Read more
December 3, 2017. It turned out to be a six hour event with a 7 year old and 6 month old baby. My appt was made 2 weeks in advance for 1:50pm. We weren't called back until 3:20pm, by that time the baby had just fallen asleep. Was told by one of the employees that they...Read more
I didn't like
- No apology for poor service
On December 17,2017 my family and I had an appointment at Portrait Innovations at St.Johns Town Center @12:30pm . Of course when you have a big party everyone doesn't' arrive on time . I went inside studio and let the manager know that everyone hadn't arrive and to let...Read more
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