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Portrait Innovations - Very rude facility

When they find out you only can afford the special the manager gets an attitude
#1386317
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They told me if my son doesnt smile i will not be able to purchase any pictures. They stopped in the middle of my session to get someone else while i was already late for work due to this appointment. They then told me that my son has to smile in every single picture...
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#1386207
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My year package was renewed not long time ago and wanted to cancel, but they refused to refund the rest. Don't do business with this company. There are others at lower cost than this company. This company is just about your money. not worth headaches. They policy is...
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1.0
I didn't like
  • Rip-off customers
  • Wait time and unapologetic staff
  • Not transparent
#1385988
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My husband bought me a gift card to them for Christmas last year. I decided to wait for my mother in law to come and get a few pictures with the two families and her together. She was finally hear and i called to make the appointment. I told them it had been 8 years...
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1.2
I didn't like
  • Did not get the photos i was promised
  • Was mislead about what was included in my packagr
  • Constant confusing sales pitch
#1380928
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We went today and got my sons first bday pic and a family photo and had 2 seperate appt and the lady said we would just do them all at once so u said okay that was fine. Then when ut was time to pay they wouldnt let us pay seperate to get the discount and the family...
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1.0
#1374995
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Portrait Innovations - Email code not sent

Why in the *** do you have a customer sevice number and no one answers. I need help getting my email code sent
2.8
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1374147
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I scheduled my appointment online for the studio in Mt Laurel, NJ for 1:10pm, I’m trying to get ready and I receive a call that they are understaffed and I need to return their call to confirm a later time slot, well that irritated me and I was frazzled because I...
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1.0
#1369792
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I was treated wrongly disrespectfully first of all I'm hearing impaired I told them that when I enter the building. Second of all the young lady that was taking my son pictures wasn't patient at all with my kid. Then I went to the restroom and I come back and I'm...
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#1363206
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My name Essie Smoot and I have received bad customer service if it's business today. Very unprofessional employees today September 22,2018 @Lakeside location in Sterling Heights Michigan. They are very unprofessional employees I was there for appointment at 3:40 p.m....
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#1363205
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(704) 499-9359
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Portrait Innovations - Bruce was great!!!

Had newborn photos of my daughter taken. She has been having tummy issues and was super fussy for our session. Bruce was patient and really worked through the session to make amazing shots despite all the tears!
#1361841
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