Portrait Innovations - Pissed customer
Paid almost $350 for a session did not receive all items but they say if I want the canvas I would have to pay for It again. Customer service over talking me while I am talking to her
I had a 9:30 appointment for infant pictures and they didn't start photographing until 11. And as if that wasn't bad enough tgey tried to justify it with a lie about leaving me a message to botify me that they had to push me back 20 min. But i tried to give the benefit...Read more
Had a 3:20 appointment. Got there at 3:15 and there was 5 groups waiting ahead of us. We didn’t even have anywhere to sit. And sections take 30-1 hour. So they wanted us to wait hours just to take pictures. Why are appointments booked on top of each other? Then I call...Read more
I had took my son to the portrait innovations.#32 The boulevard saint louis richmond heights mo 63117. The associate Porsche C did a good job on taking my sons photos but at the end she was very pushy about me trying to purchase the portraits at which the total was...Read more
I originally set up an appointment for my one year old for Sunday March 4th @ 3:40pm. We took a little longer than expected at church so I called in to see if we could reschedule for a later time. Jess (the so-called manager) was extremely rude and unprofessional....Read more
Portrait Innovations - My pictures
I haven’t received all my pictures and the location is now permanently closed and I paid for that so I want my pictures!
Portrait Innovations - Horrible
Horrible experience. Wrote letter to corporate office never received a response. Called and they never returned my call. I want my Hard earned money back!
Portrait Innovations - Closed store without receiving the rest of package
I had my grandkids pictures taken before Xmas. I got part of my package that night( thank goodness) with the rest to come later and the would notify me The store has now permanently closed and repeated attempts to get the result of the package have been unsuccessful .
Portrait Innovations - Ride Manager
The one at Short Pump in Richmond Va was the worst experience. Manager was rude unprofessional and had no people skills. Place was dirty and I feel racial against white customers. We waited for almost 3 hours and because we were late made us wait. Took a walk in over us. I will never go back
They were extremely overwhelmed with people on a busy Saturday. With only 2 employees (one with a broken wrist), they were as good as one could expect. Our appointment started an hour behind, but we expected that. We were prepared and kept the kids occupied. 3 hours...Read more
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