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Portrait Innovations - Awful! Horrible Customer service at Patton Creek.

Pictures are subpar at best! Way too dark and they seemed annoyed that I wanted the ONLY good picture fixed. They eventually made it ok but didnt apologize for the inconvenience it caused me. The manager even expected me to take thr TWO shades darker picture because the process would take awhile to fix it.
1.4
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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I liked
  • Fact that i found the place
I didn't like
  • No apology for poor service
  • Very poor quality of pictures
  • Long wait
#1303774
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This is the last time i will ever go to Portrait Innovations. I seriously hope they go out of business. My local store in Bel Air MD doesnt have leadership skills- no manager on site. They have a young "photographer" running the place with no experience on taking...
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1.0
#1300732
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Went in on Saturday with my 5 grandchildren, ages 4 mo. to 12 years. When I first walked in I was told by JP to get them ready around to the right. so I sat the little boys down on a loveseat and changed thier socks and was undressing the 4 mo old baby girl and before...
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1.8
I didn't like
  • Rude manager and photographer
#1298779
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I arrived at the Midlothian location with a 19.99 coupon to have pictures taken of my 16 year old. I was told they don't honor those for just one person. They said nothing about not being able to use it for just one person on the coupon. When I was directed to speak...
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OpenTiffany
OpenTiffany

How did you manage to get a 16 year old to agree to sit for photos ? I would have put up a struggle which would have worn my mother into convulsions. One thing I actually hate...

1.0
#1296091
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Portrait Innovations - All my pix are screwed! Can't frame them... Cut off head or

Guess they closed for week 4th of July. But thats when I had planned on sharing my pix with family and friends.
#1293599
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I have used your company for years for my family and grandchildren. They live in other states and ww have always been able to view the pictures so i can choose my own poses. I also purchase a book with the pictures in them. Today my son took my grandson and the person...
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#1293115
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Around Christmas time. I paid shipping for the free gift of a canvas photo that I never received. I called the studio who claim they emailed me twice about my order arriving at the studio. If i paid for shipping, why wouldn't it be shipped to my house? Also, why...
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2.9
#1291726
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Portrait Innovations - Never received product I bought!!

I had family Easter photos taken and I ordered a hardcover photo book. The first one was recieved within 2 weeks. They messed up on the book and had to submit in a redo, and now it’s been 2 months and I’m still waiting on my book and they can’t seem to tell me anything!!!!! This was the location on Midlothian
1.9
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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#1290985
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Portrait Innovations - Horrible

This place scheduled my appointment wrong when we went in they refused to do our pictures. I will never come back here
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1287750
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, NC 28273
Phone:
(704) 499-9300
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Dear team, For what it worth. You team in 9918 Gulf Coast Main Street, Suite B-103 Fort Myers, FL 33913. I advised her we were on vacation and could not pick up the canvas and calendar's that came with the order if they were not there by weeks end they we were leaving...
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Anonymous
Kamilah Humphrey

They are horrible I will never give them another dime I'm still waiting on my baby pictures but they took my money and.. that's a darn shame

#1286281
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