Not resolved

Where to start?"Portrait Professionals" weren't even wearing shoes!

One hour plus wait time WITH AN APPOINTMENT!!!! Crying kids, confused staff, angry parents!

Great combo for family fun pictures!#NeverAgainRochesterMN

Review about: Staff.

Review #563818 is a subjective opinion of a user.

Customer service
Price Affordability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Portrait Innovations?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Saint Paul, Minnesota, United States #948557

I find it creepy that you are taking pictures of these people! Grow up! Deal with the fact that the world doesn't revolve to please you and the world well be a better place!

Saint Paul, Minnesota, United States #948555

The manager or many associates don't wear shoes because they are always up and down off the floor and it's very hard to do that wearing shoes.Also so they don't scuff the backgrounds.

I personally LOVE the manager and the staff there! They are some of the nicest people and they really care!

If your so petty as to complain about *** things like that maybe you should go to a private photographer who will charge you a ton more and STILL NOT WEAR SHOES!

Rochester, Minnesota, United States #923150

We had the same issue among many others.The manager wasn't wearing shoes.

The photographer asked the woman with him, "How do you zoom in on this camera?" We were quoted over the phone that the session and copyrights to the CD would be $130. This seemed to be a great deal and almost too good to be true, but they quoted this over the phone multiple times, so we believed them. We then had all our family pictures taken (5 families worth) and when the pictures were reviewed, the package price went up to $800 for the same thing. They basically called us liars and that they would never have offered a deal like what we were offered.

The large family photo had two family members' faces half hidden by others. At first they refused to redo the picture, saying it wasn't that bad. After an hour of discussion, they agreed to redo the picture. Thankfully no one had left and we had been very patient including the grandchildren, four of which were under 12 years, one being an infant.

During all pictures, there were one or two other associates jumping around laughing and giggling with stuffed animals trying to get the kids to smile (all of which smiled just fine) but caused half the pictures to show the kids looking away from the camera because of all the distractions. Everything felt very rushed and we were not given options of different poses or use of their props. It was one group in, click, click, click, next group. The only positive was we were given the...

They just lost business from five separate families who will not be going back and encouraging all friends and family to do the same.Very unprofessional establishment.

Show more

Big deal they don't wear shoes!You know how hard it is to wear formal shoes while taking pictures of babies?!

I'd imagine it is hard! So instead of throwing a fit about SHOES you get over it it isn't a big deal.

I mean come on now.Really.

to Anonymous Rochester, Minnesota, United States #913520

Ah the shoes were just one part of that hot mess over there.The women were dressed like they had just came back from dumpster diving.

wrinkled shirts etc. Formal shoes? LMAO. Who wears formal shoes to work???

You mean shoes like people wear to weddings, proms, bachelorette parties? Yeah I doubt very few photographers wear formal shoes. But I would bet they all wear casual work shoes, athletic shoes, pumps, heck even a flip flop would have looked better than their sweaty feet in black socks. EW.

Customer service sucked, how can you not call your upcoming appointments to tell them you are 1+ hour behind and to save yourself from rushing to get the family to a studio on time that will result in nothing but waiting and waiting and waiting. WITH CHILDREN!

It's the holiday season, portrait studios that aren't ready for family holiday portrait sessions in November & December should receive terrible reviews.If that was my business I would fire those that don't represent themselves & my business in a more professional customer service oriented way.

to Anonymous #918307

Lol you are an ***.By formal I meant work my bad and most places don't call cause they are understaffed!



to Anonymous #918953

Lol dude if they called you to tell you they were behind they would be even more behind.Everyone that works there takes photos.

No one is there to just fall people. Besides when doctors office are behind, which is ALWAYS, do you get a phone call.

Christmas season is crazy.If you can deal waiting don't make an appt during the holiday rush.

to Anonymous Rochester, Minnesota, United States #923480

It's not the photographer that doesn't wear shoes, it's the MANAGER!

You May Also Like

Portrait Innovations - Crappy customer service and people Portrait Innovations "My name is Tearra. My family recently visited the Springfield Ohio location. Our visit was not as great as it should have been! Our photographer wasn't very nice. The glares..." Read more Portrait Innovations - Briargate - Colorado Springs - Terrible Experience Portrait Innovations "First off, made an appointment and ended up waiting over an hour after appointment time to actually get pictures taken. With 2 small kids, that made it a horrible nightmare..." Read more Portrait Innovations - Misleading and  Manipulative Portrait Innovations "I make an appointment to have family pictures done for the $19.99 special in which you get 42 pictures. One day before the appointment, a lady calls to confirm the..." Read more Review about Portrait Innovations Photography from Buford, Georgia Portrait Innovations "Macon,Ga bad customer service need to Learn that customers keep the business going!!..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Ford - Dual exhaust transmission faculty Ford "To ford, My name is Cherrelle Reed.i am a repeated ford customer.My father is Stevenson Reed and we have had several fords.i have recently purchased a 2014 ford focus at..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more Leonid Dzhedzhula - My PayEE ID is wrong Leonid Dzhedzhula "Dear Support TEam, I need to withdraw money from Swiss Freelance company ( DeutscheForschungsGruppe ), but PayEE ID: BrideFord92 is wrong, so I could not invoice the company for the..." Read more