Sunbury, Ohio
3 comments
Not resolved
1.5
Details
Customer service
Price Affordability
Product or Service Quality
Website

I had a horrific experience Saturday?I had scheduled pictures for 6 kids between 1+7 years old 3 of which are step kids for 340pm.

I got there at 335 to check I'm after a text email and 2 phone calla from them to confirm that I would be there?! So it was extremely packed I asked the lady how behind they were and her response was, "well you are 5 min early." She didn't even answer my question . I had the kids sit down. About 45 min later I asked how long and they told me 15 min.

Wich put us there sitting for an hour .. Mind you I had to get six young kids ready , coordinate nap times, and eating. By the time thhwy called us my youngest (20 months) was crying , they suggested getting a family photo with out him and then suggested I reschedule when they are less busy! They were frustrated and annoyed by my crying baby and grabbing the other children by the arm to move them into poses I didn't even want.

I walked out after their suggestions and lack of professionalism! Why would I want a sibling picture missing a kid?! And I scheduled ahead of time because that is when I had all the children and time to get them ready!

We missed your out on having Christmas pics this year thanks to this horrible team at the green Ohio location !!!!I took a pic at home and would rather so that again then ever have my kids in that disaster!

Reason of review: Poor customer service.

Had an Experience with Portrait Innovations?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LadyScot
Naples, Florida, United States #1253383

Good looking kids.However, do you think to make sure you were seen on time they should have just stopped in the middle of the shoot they were doing?

What if they had? Then your kids took too long so they have to stop during your shoot to keep someone else on time.

The fact is, taking portraits with kids sometimes takes longer than normal. It depends on the kids.

Some kids do fine, others need a little coaxing.Your entire attitude and lack of understanding makes me wonder how you act at home with your kids.

Ange
#1081730

Great looking kiddos, sorry about your experience though.

Anonymous
#1081708

Your kids are adorable and you took a really nice photo of them.

You May Also Like

Review about Portrait Innovations Photography from Buford, Georgia Portrait Innovations "Macon,Ga bad customer service need to Learn that customers keep the business going!!..." Read more Portrait Innovations - Review about Staff from Smyrna, Tennessee Portrait Innovations "I actually work at portrait innovations in tn and I agree. They are a horrible corporate run money sucking company that doesn't care about you or your family or their..." Read more Portrait Innovations - Review about Child Portrait from Souderton, Pennsylvania Portrait Innovations " I took my son there to get his 2 year old, pictures taken asked for a female photographer, and got a male one. My son..." Read more Portrait Innovations - Review about Afwul Pictures from Bellevue, Washington Portrait Innovations "Got my son's 6 month pictures done in 2013, they were amazing, and I knew when I had my daughter I would take her to portrait innovations for her 6..." Read more Lasership - DRIVERS ARE IDIOTS Lasership " Horrible lazy lying workers. They claim they attempted to deliver my package two days in a row i was suppose to go out of town canceled it because package..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Touch Of Modern - These are scammers Touch Of Modern "These people are scammers. I ordered something and received totally something else. When I emailed them back they told me that they are out of stock and can offer me..." Read more A N And Associates Florencescovel Canada - These scammers seem to be able to get away with murder A N And Associates Florencescovel Canada "I ordered a sleep aid from A N & Associates FlorenceScovel (please note I am referring to the company from Canada only). It took weeks to arrive and was then..." Read more