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Customer service
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Robin Smith

1169 Furnace Road

Iron Station N.C. 28080

Session ID#; 00209_20160330_0003A

I wanted to use the coupon for photo # 47C

The pictures we got were really good, but I have 3 kids and the photographer took full body photos of 2 of them leaving my youngest son out of that. That really upset me at the begining! But she did a really good job on the ones she did do. I haven't had my kids pictures made together since they were little and now about 11 years later I finally got them all together to do it! I had a coupon for a free canvas( 41 pictures for 29.99) which I gave to my photographer, well in the middle of picking my pictures she had another appointment and a man took over, it was very clear he didn't want to help me or deal with me at all! He had my coupon and told me it was a gimmick and basically said I had enough pictures, I brought the coupon to use, or I wouldn't have brought it and gave it to them! He rushed me off and was very rude, I felt like I was bothering him to do his job! When I got home and looked at my receipt and I had paid 19.99 for 1 canvas when the coupon was for the canvas/41 pictures for 29.99, 10.00$ more, and he didn't add my coupon and spent a total of 750.41, lost out on the deal I came for! I was already upset that they left out my sons full body photo in the chair and did my other 2 kids, they didn't offer to go shoot it right quick which would have took 5 minutes, now I"ve ordered 3 books which I didn't choose the photos that are going in it and paid extra for that. Any mother don't want one of her kids left out of a book of her kids, was told photographer picked out which photos are going in the book, wasn't able to even have an opinion. Wasn't even allowed to do that and if my son is left out when I get it were gonna have a problem which now I think he probably will be, we will see. But after all this I called down to the studio and told them what the man had said about my coupon, that it was a gimmick and they said to come back and they would fix it for me. For me it is 45 minutes to an hour drive to the studio, I get there and they say they can't do it, even though they knew it wasn't my fault, but gave me 3 sheets to shut me up, I was polite becaused that's how I was raised and decided to contact customer service, because of this I have spent another 106.75$,44.99$,42.70$= total spent 944.85$, If I would have gotten my deal and my son's picture would have been taken full body photo, I wouldn't have to have gotten a photo of him I really didn't even like, or match the other photos taken. But I can't have more of one of my children than any of the others! My daughter health is not great so we have to come based around if she feels good or not, and is having surgery! The least they can do is add my coupon, after what they put me through I shouldn't have to pay for it but was willing too because that was the whole reason I came! I HAD A COUPON THAT I WANTED TO USE OR I WOULDN"T HAVE PRINTED IT AND GAVE IT TO THEM.Thats alot of pictures I lost because of poor business!I was planning to go back in the summer but if they can't make this right I will never go back to any Portrait Innovations and will put the word out about how bad there business ethnics are. Thank you for your time and I hope we can resolve this issue and I uploaded the same coupon that I was supposed to be able to use!

Product or Service Mentioned: Portrait Innovations Photo Service.

Reason of review: Pricing issue.

Monetary Loss: $820.

Preferred solution: They need to make it right after it was there mistake and me driving back 45-60 minutes back and was told on phone it would be fixed. A waste of time and gas. The pose I want with my coupon that they kept is pose #47! And the man being rude!.

I liked: Some of the pictures were good, Kids finally got there pictures made together, Products were great, Comfortable waiting, Internet coupons are great if they get to use them.

I didn't like: False advertisement, Left out my son, Rush you make you feel like your wasting there time, Told me to come and they would fix there mistake and did not, Did not allow me to use my coupon.

Company wrote 0 private or public responses to the review from Apr 06, 2016.
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Gastonia, North Carolina, United States #1147817

I went back to Portrait Innovation and the staff treated me great! They were Rock Stars!

They gave me my photos from the coupon for free, shot my son's picture that they left out, burnt me a disk, and gave me a discount on portraits purchased! My books were wrong for the 3rd time, and haven't recieved my canvas, but this is customer service! The ladys in the studio were great! A special thankyou to them!

Now I can put all three of my childrens picture out! I am grateful, customer service still needs some work!

But the girls at Portrait Innovation in Gastonia, N.C. are the best!

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