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My family were less then10 minutes late and got turned away by the one off Hulen in Fort Worth. We had a 5:40pm appointment.

We arrived at : 5:57 by my clock. Christmas traffic out that way was a mess. Since it's across from Hulen mall. We went tonight on a Tuesday.

My family rushed home early from work ready to take Christmas photos. MY Grandchild was soo excited. Then immediately very sad due to us being a few minutes late.

Our burst of excitement was ruinned by portrait innovation. Thanks for nothing.

Product or Service Mentioned: Portrait Innovations Photo Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 13, 2016.
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Anonymous
#1416231

It's company policy. Don't schedule an appointment unless you're sure you will be on time.

offconsumerpissed
Muncie, Indiana, United States #1255047

"My family were less then10 minutes late and got turned away by the one off Hulen in Fort Worth. We had a 5:40pm appointment. We arrived at : 5:57 by my clock."

Hard to take anything seriously after that.

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