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I called Portrait Innovations today to see about releasing the copyright on the portrait CD that I purchased so I can make copies when needed at other locations that makes copies. I tried making copies at Wal-mart on their photo copy machines but their associates told me that I needed a copyright release in order to develop pictures from the CD disc.

I was told by Portrait Innovations that since I didn't spend over $300 on a package that the picture CD is only good inside the store which they would charge me additional $20 per photo sheet to have printed. I spent close to $230.00 on these pictures and was told at the time of service that any time I needed copies that I could go anywhere I chose to make copies. I then asked them how much would it cost me for them to go ahead and sign over the copyright and then was informed that I'm unable to to do this.

I told them that I was lied to and therefore I will not return to bring any business to them since I was falsely given the wrong information. I am not happy that I spent so much money and to find out that this place isn't about making their customers happy but to make more money from their customers.

Product or Service Mentioned: Portrait Innovations Photo Service.

Reason of review: Order processing issue.

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Ellicott City, Maryland, United States #1204669

Was that July 2016? I just had a similar experience. I'd love to talk to you!!

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