Manufacturer: Portrait Innovations Category: Photo Services Clear all filters (133 of 133 reviews match)
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I have been coming here for almost 6 years now and the past year I feel the service has gone downhill.My last time there my photographer was the only person there and had to stop our session 8 times to either answer the phone or help someone who came in. I feel it is...
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Portrait Innovations Photo Service
#1048996
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Portrait Innovations - Most Unpleasant Uncaring Unhelpful experience!
I have never had such an unpleasant experience...EVER! I will be sharing my experience on every social media account. I called Portrait Innovations customer service the next day they were open and they didn't care and did not apologize nor did I ever get a call from...
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Anonymous
Anonymous

You're obviously the customer who's literally impossible to please and thinks the corporate gives a sh about you, lol. Don't waste your time thinking that little lady (:

Anonymous
Anonymous

Not blaming the victim, but you should have gotten a clue that they are severely understaffed when she kept helping other customers. The photographer shouldn't have any type ...

1.6
Product
Portrait Innovations Photo Service
I didn't like
  • Manager
#1041767
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I had an appointment set up at 3:50 and when I arrived I was told "We'll get to you when we can".Which wasn't until an hour and 15 minutes later. Nobody bothered to contact me and let me know they were behind either. When I arrived my 15 month old was in good spirits,...
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Anonymous
Anonymous

They lied to you about it being $20 per photo. You could have still recieved the 24 package but from what I have read, they are trianed to lie to upsale you. If they recieve. ...

1.0
Product
Portrait Innovations Photo Service
I liked
  • Very nice photographer
I didn't like
  • Would not work with me
  • Appointment not met
  • Not being truthful about true cost
#1032705
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Portrait Innovations - Bad experience, items not received

#1047301
1.9
Did not receive all items, and felt pressured to purchase items that I repeatedly said I did not like, was pretty much disappointed with whole experience. Photographer not good with children or the public in general.
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Portrait Innovations Photo Service Review

#1006913
1.1
Would not tell us prices over the phone, ended up being 400 dollars for mediocre images. Cant just buy a cd of the images we wanted ended up with products we didnt want or need just to get the few we did.
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Portrait Innovations Photo Service Review

#983676
1.0
I had family pictures taken for christmas. The service was horrible I will never go there again. I waited over an hour after my scheduled appointment. Wasnt told about the package that I had to wait 10 days to get the rest of my order. Customer service was very rude its after new years and I still dont have my products or received a call.
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Portrait Innovations Photo Service Review

#975239
Appoint was at 6:00pm waited 2.1/2 hours, then was rushed. I'm a very dissatisfied customer. Please what can be done to compensate me for my time. Will be looking forward to hearing from you before I take the next step if necessary. Thank you cmay112@yahoo.com Mrs Houston
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This appointment was a disaster.I showed up 10 minutes early for a 2:10pm appointment today. They were still shooting another family for another 15 minutes. I asked her how long they would be because I needed to run to get my son some Benadryl because he has bad...
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Anonymous
Anonymous

"This will definitely be my last time coming in here."I expect that this will not make them feel bad.

Anonymous
Anonymous

You're complaining about the studio but you show up for your appointment without your son's medication? Medication you had to get right then? What were you planning to do, s...

1.0
Product
Portrait Innovations Photo Service
#1017083
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went to Portrait Innovations of Bel Air to get Christmas photos taken; now although our appointment time was almost an hour and a half delayed and SUPER rushed, thats not why I'm rating so low..... FIRST of all, the photo package we were pushed to order was over $400...
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1.0
Product
Portrait Innovations Photo Service
#1005006
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In 2016, our photo session was done by a photographer who was on the job for her very first day.She was not being trained by another photographer, but was left alone the entire time of our photo shoot. We were not told that she was new and it was her first day with no...
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1.8
Product
Portrait Innovations Photo Service
#1000386
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THE WORST EXPERIENCE EVER!!!Felt rushed Waited an hour after our appointment Lost our pictures So my kids came in town for the holidays. Its very hard getting them together being that they are all in college in different states. With that being said i had them together...
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1.0
Product
Portrait Innovations Photo Service
#995064
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We had to wait over an hour after our scheduled time before we were called.After we finally took pictures and chose our selections, the printer stopped working. I called asking for the status of prints and each time was told I would receive a call. No one ever called....
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1.3
Product
Portrait Innovations Photo Service
#983045
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My family and I had taken pictures at your studio in Franklin Tn for the Christmas special on 12/10/2016 first off the printer had messed up so we couldn't leave with our pictures that day I was fine with that but when I received my pictures in the mail on Wednesday...
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1.0
Product
Portrait Innovations Photo Service
#980947
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The whole session was extremely rushed - though it was Dec.24th so maybe "understandable" - but that is not am excuse to do sloppy work. Maybe they should not have set up an appointment on the 24th if it meant being so rushed. I went back on De. 27th to pick up my...
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Portrait Innovations Photo Service
#980741
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