Product: Portrait Innovations Family Photo Service Clear all filters (0 of 15 reviews match)
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Portrait Innovations - Horrible service and didn’t receive pictures

I went 20 minutes before my appointment and was seated only to sit for 3 hours before they took our portraits and my baby had fallen asleep. They didn’t print out my portrait package because it was late. Which was the mother’s day special. So not only didn’t I not receive my pictures they told me to come back today now they’re saying come tomorrow. I am pissed.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Portrait Innovations Family Photo Service
#1257284
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Yesterday was my first time visiting Portrait Innovations in hopes to get a good photograph of all three of my young children. The photographer did a great job and was very patient when 2 of my children were uncooperative with the photo shoot. She even got a few...
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3.3
Product
Portrait Innovations Family Photo Service
#1176612
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I scheduled online an appointment at the Portrait Innovations in Hoover Alabama at 3:05 on a Sunday. We show up at 2:45pmat this time people with 11:00am appointments are just in line to get there pictures done. There where two setups , one for Christmas Pictures the...
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1.2
Product
Portrait Innovations Family Photo Service
I didn't like
  • Scheduling over booked
  • Overbooking and und qualified staff
#1159093
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The whole reason i went was to have a sitting with my grandchildren and not 1 out of the 8 were worth buying. I ended up with a package of just the 3 kids. My husband took time off work, 50.00 later and i still do not have what i set out to get. All the rave about this place, and its a complete let down and my Christmas presents i had planned for the family...
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1.0
Product
Portrait Innovations Family Photo Service
#1147750
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I just had my family photos done at the monroeville pa location. First of all, im not sure why you schedule families especially with young children 5 minutes apart. Do you know how hard it is to keep children occupied that long?? My appointment was for 1:15, we just...
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1.2
Product
Portrait Innovations Family Photo Service
#1145687
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I would highly recommend NOT using this company to get quality images of your family or good customer service. The pictures we took were horribly discolored when we received the prints. I called the company and was repeatedly told someone would be calling us back which...
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1.0
Product
Portrait Innovations Family Photo Service
I didn't like
  • Anything about them
#1139297
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They have very good customer service.My photographer was wonderful with my children. The only problem I have is when I go in there with a coupon and I tell her I only want to get the number of pictures that my coupon has to offer. She was very persistent and wanted to...
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Product
Portrait Innovations Family Photo Service
#1138751
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We have been using Portrait Innovations for almost 2 years, since the birth of our great-granddaughter. Justin, Alex and Amanda have always treated us and our family with nothing but total respect. We've never had to wait past our portrait time. If we arrived a few...
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5.0
Product
Portrait Innovations Family Photo Service
#1088515
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Portrait Innovations - Grandkids 2017

I loved our trip there today.Bruce was amazing with all 6 of my grandkids!Thats difficult because their ages range from 8 months to 11.However Im very pleased!Thanks Bruce!
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Portrait Innovations Family Photo Service
#1075209
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Booked an appointment and we sat for almost two hours after our appointment time before we were seen.Staff was rude, background choice was terrible, and the staff decided what they felt would be best for us in the pictures. What we wanted was not considered at all....
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1.3
Selma, Texas
Product
Portrait Innovations Family Photo Service
I didn't like
  • Terrible customer service
  • Price deception
  • Misleading tactics
#1057163
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