Product: Portrait Innovations Family Photo Service Clear all filters (0 of 24 reviews match)
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I called customer service and no one picked up I can't view my pictures it's not sending anything to my email
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Anonymous
tom

This company like many others don't care about SPEAKING to customers when it comes complaints. They only use email. I have a disability when it comes to typing stuff out. It t...

4.7
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Portrait Innovations Family Photo Service
#1431519
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Portrait Innovations - Ter4ible customer service

I came for my scheduled appointmen and to pick up a portrait from a previously shoot and the lady was very nasty telling me I can't use a different package of the coupon I informed her that I was use a different package. She then still nasty mad it very embarrassing calling other customer service reps to vouch for her and I explained to her I have been using them for the past 12 years and never had a issue. I went to the site in Mount Laurel NJ and the reps we're Shannon and Ashely I take my family to this place of business because it's a affordable place I need to speak to someone about this matter
1.0
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Value for money
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Portrait Innovations Family Photo Service
#1431136
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Order not delivered. Should have arrived last week.
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Anonymous
Erika

I had the same thing happen to me. When did you have the pictures taken? I had mine done on November 24th. I have tried to email these people and tried to call customer servic...

1.0
Product
Portrait Innovations Family Photo Service
#1422326
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Went to take pictures for my daughter birthday. 1:30 minutes before picture taken, then we were rushed. Everything we suggest how we wanted pictures taken were ignored. Pictures were very very bad. This was a special moment I can’t get back. Bruce the manager was more...
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2.7
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Portrait Innovations Family Photo Service
#1413175
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My wife and I scheduled an appointment for 12:20pm on 12/1/18 at the Hurstbourne Parkway Louisville location to have family pictures taken with our 6 month old daughter. We specifically scheduled this time so as to fall between my daughter’s feeding schedule. When we...
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1.0
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Portrait Innovations Family Photo Service
#1412480
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I made an appointment for portrait Innovations 11/24 @320pm. We weren't called to take pictures until almost two hours later. By then my 7-month-old was tired and my niece was restless. They didn't want to cooperate with the photos and we were only able to get a few...
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Portrait Innovations Family Photo Service
#1407712
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Portrait Innovations - Horrible customer service

I have been taking pictures at portrait innovation for 5 yrs. Today i was rushed because they over booked. No reason i should have to pay over $100 or even $1 for something that i am not satisfied with. I walked out.
1.4
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Advertised vs Delivered
Customer service
Discounts and Special Offers
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Portrait Innovations Family Photo Service
#1406430
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My husband bought me a gift card to them for Christmas last year. I decided to wait for my mother in law to come and get a few pictures with the two families and her together. She was finally hear and i called to make the appointment. I told them it had been 8 years...
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1.2
Product
Portrait Innovations Family Photo Service
I didn't like
  • Was mislead about what was included in my packagr
  • Did not get a print of my fav photo
  • Customer service
#1380928
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Dear team, For what it worth. You team in 9918 Gulf Coast Main Street, Suite B-103 Fort Myers, FL 33913. I advised her we were on vacation and could not pick up the canvas and calendar's that came with the order if they were not there by weeks end they we were leaving...
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Anonymous
Kamilah Humphrey

They are horrible I will never give them another dime I'm still waiting on my baby pictures but they took my money and.. that's a darn shame

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Portrait Innovations Family Photo Service
#1286281
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Portrait Innovations - Horrible service and didn’t receive pictures

I went 20 minutes before my appointment and was seated only to sit for 3 hours before they took our portraits and my baby had fallen asleep. They didn’t print out my portrait package because it was late. Which was the mother’s day special. So not only didn’t I not receive my pictures they told me to come back today now they’re saying come tomorrow. I am pissed.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Product
Portrait Innovations Family Photo Service
#1257284
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