Portrait Innovations - Customer Care Review from Cosby, Tennessee
This company is totally backwards they have a high turnover rate of photographers who don't know what they're doing.Today I went in to get pictures which I have done at least 7 times before professional studio account says.
I only bought one post because I was looking forward to the discounts that are offered through personal studios account. Once I found out only one of my photos went to the personal studio account I asked why and my photographer did not know she had to go ask somebody else and they said because I did not buy a certain pose as you can tell in the picture it does not say that. I was very vocal from the beginning that I wanted to buy stuff online so it really bothers me that my photographer did not know. I drove an hour to go get the pictures done then when I called their customer service they said I would have to go drive an hour back to buy more and it was sorry for my loss.
I enjoyed how they can print the pictures quick but I do not enjoy and how they don't know their own policies and they don't know how to help the customer out if I had known I was going to get jacked around on my son's first birthday pictures I would not have went there to begin with.
I called customer service the woman was extremely rude and ended up hanging up on me granted I was mad and yelling but she should have accepted that let me vent because I was obviously upset and tried to find an outcome but she did not she did not care.Next time I will drive an hour the other way and go try JCPenneys maybe I'll have better luck then the portrait innovations in Hendersonville Tennessee and their *** poor corporate office and customer service
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