Product: Portrait Innovations Customer Care Clear all filters (0 of 136 reviews match)
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There's no pricing on anything, they always find a way to change the subject when you ask about prices. Then they make you fall in love with the pictures they take, and charge you $400 for 10 pictures. On top of everything they get the year wrong on the calendar I...
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1.4
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Portrait Innovations Customer Care
#1253835
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Portrait Innovations - Had an appointment at 410.... still waiting at 5pm

I had an appointment scheduled for 410. Walked in and told 30 mins behind. It’s 5 pm and still have not been addressed. I have 3 kids who are ready for pictures and now they are over it due to the waiting. I feel that they should have called to let me know they were running behind when I drove over an hour to get here. Definitely expected better. Doubt I will be coming back.
1.0
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Customer service
Diversity of Products or Services
Product
Portrait Innovations Customer Care
#1218843
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Had a 3:20 appointment. Got there at 3:15 and there was 5 groups waiting ahead of us. We didn’t even have anywhere to sit. And sections take 30-1 hour. So they wanted us to wait hours just to take pictures. Why are appointments booked on top of each other? Then I call...
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Anonymous
Anonymous

As of today , April 14,2018, nobody from Protrait Innovations has contacted me.

3.0
Product
Portrait Innovations Customer Care
#1210948
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We had an appt scheduled for 5:10 on 1-13-18 for our 4 yr old granddaughter at Harrisburg location.upon arriving we were told they were at least an hr behind(we drove an hr to get there).It turned out they were over 2 hrs behind. Felt we were rushed thru session & not...
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2.0
Product
Portrait Innovations Customer Care
I liked
  • How quickly i receive my photos
I didn't like
  • Expensive
  • Customer service
  • Photograghers attitude
#1169067
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It is very annoying to go to ypur business and having to have to wait for hours for serbice.You allow people to book appoinments on line after business . you know your business closrs at 6 or 7 pm and you allow people appointments at that time. That is not fair to the...
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4.3
Product
Portrait Innovations Customer Care
#1159379
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Portrait Innovations - The wait is ridiculous

What’s the point of making an appointment when your always hours later taking them?!?! Huge disappointment in the wait. It’s unbelievably ridiculous. Either they schedule too many customers and get backed up or something. Every review is telling of the long wait and it is the truth.
Product
Portrait Innovations Customer Care
#1154804
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On December 17,2017 my family and I had an appointment at Portrait Innovations at St.Johns Town Center @12:30pm . Of course when you have a big party everyone doesn't' arrive on time . I went inside studio and let the manager know that everyone hadn't arrive and to let...
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Anonymous
ADW

I don't know what it was about 12/17 but I had a horrible experience also in Baton Rouge.

1.0
Product
Portrait Innovations Customer Care
I didn't like
  • Customer service
#1150882
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On Dec.16 2017. My family and i walked in on time for our appointment. But were told that one of the photographers were sent to help another studio. This studio became busy and could not handle the crowd. We found out that we were 6th in line waiting to take photos....
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2.3
Product
Portrait Innovations Customer Care
#1149805
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Malbis, Alabama portrait innovations customer service was very rude. My appt time was 5:20 and they cancelled my appt at 5:30. The guy told me they only hold appts for 10 mins. I was there on time n was waiting on my son to get there. He was tired up in traffic n...
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3.8
Product
Portrait Innovations Customer Care
#1148633
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I drove 40 mins to my SCHEDULED appointment only to be told it would be an hour to and hour and a half wait.I couldn’t believe they weren’t calling people to let them know! Why else take my phone number! He didn’t even seem to care. It was 5:30pm. We waited an hour and...
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2.9
Product
Portrait Innovations Customer Care
#1146482
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