Product: Portrait Innovations Customer Care Clear all filters (118 of 118 reviews match)
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I then went to my coworker who referred me to Portrait Innovations and explaining everything that happened she informed me to call the Southaven MS store because she never had any problems like this. I informed her I would just find another establishment to take my...
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Anonymous
Unsatisfied consumer 1

I had a similar experience with the same manager today.

Product
Portrait Innovations Customer Care
I didn't like
  • Customer service
  • No apology for poor service
#1110253
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I nooked am apoointment for September 23rd at 5:50. I get a phone call from studio and they tell me even though that time is available that they dont have the staff that can do me amd my fiances pictures amd to me thats not right and im very pissed about it it would...
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2.3
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Portrait Innovations Customer Care
#1104905
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Terrible customer service.We were eight minutes late because MapQuest even correct directions. The studio admits that Mapquest has incorrect directions but did not tell us this. They told us that because we were late they would have to work us in. They were not ready...
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Portrait Innovations Customer Care
#1032435
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Portrait Innovations - Wait time!

#1114982
Our appointment was at 11:10. Still waiting to been seen at 11:50. Only 2 kids in our party. No point of appointment. Terrible service!
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Portrait Innovations - It was horrible

#1094529
1.0
Details
Nicole was very rude please give me a call 6015664421 catrina smith thanks
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Portrait Innovations - Longest wait I have ever hd

#1040455
1.1
Details
Im very disappointed in the service yall provided i went i to have my one year old pica taken was the only customer in there appointment was for 11:30 and im just now leaving there was no staff my kids were getting very aggravated as well as the photpgoher thisis tge worse experience i have has and i wish i hadn't paid for my photos there i will never return
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Portrait Innovations Customer Care Review

#1022492
1.0
Details
We had an appointment for 4:20, the lady sitting next to me had an appoiontment for 4:30, we arrived befor e her, they called her back at about 5:00, at 5:20 still waiting. We did not receive an apology from the staff.If you are looking to take family photos...Please go somewhere else. I will never return to the Sanford store...HORRIBLE CUSTOMER SERVICE!!!
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I have been going to Portrait Innovations for 5 years, since my oldest grandson was two. Every year the experience gets worse. Then to make matters worse when I call the customer service number, I am treated rudely. The persons name I spoke to was Tanisha. When I...
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1.0
Product
Portrait Innovations Customer Care
#1032424
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I made an apt on 4/8/2017 for 420.My apt was confirmed by their staff a few days before and we were told to arrive early. We arrived at 405 and were admonished for being on time, as they were running 60 minutes behind. They do not consider the ages of the children...
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1.7
Product
Portrait Innovations Customer Care
I didn't like
  • Do not keep the appt time true
#1031947
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I'm not sure whats going on with this place, but they need a complete overhaul.Every time we go the staff is very rude, the place is dirty, backgrounds are unavailable (or in another room which convienantly is already in use), and you have to wait over an hour for your...
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1.2
Product
Portrait Innovations Customer Care
#1028589
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Smh disgusted with portrait innovations and I hope they fire the manger or go out of business. You cant keep customers by trying to strong arm or persuade a customer to do what you want them to do. Pictures are important but not for $100 dollars and it not about being...
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2.5
Product
Portrait Innovations Customer Care
#1026759
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N2 Publishing has been by far the most difficult, unprofessional, dishonest, disorganized publishing company I have ever encountered.Not only did they delay publishing our ad by the date stated on our agreement - thereby missing all opportunities to capture holiday...
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Product
Portrait Innovations Customer Care
#1016445
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I went in and got 300$ of photos taken from an awesome photographer and we took our time doing the adjustments on the computer.One of the employees started complaining that she was taking too long and will never do people she knows again in front of my mother. We asked...
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1.7
Product
Portrait Innovations Customer Care
#1006608
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I presented coupon when we arrived to 2 ladies standing at the desk.We were the only ones there for a 540pm appointment. Lady with glasses badgered me for only wantimg the one pose which is what the coupon was for. Rolled her eyes at me and said youre really gonna...
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Anonymous
Ray

Sounds exactly like my session- my 2 yo and 4 yo had enough after about 30 minutes, but they "had" to do so many backgrounds and poses. Then took nearly an hour to get my orde...

1.4
Product
Portrait Innovations Customer Care
#1002531
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