Product: Portrait Innovations Customer Care Clear all filters (0 of 139 reviews match)
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Portrait Innovations - Didnt recieve all of my package

*** *** company, rude employees, can't file complaint with person only through email
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Portrait Innovations Customer Care
#1261558
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Portrait Innovations - For a complaint.

Other associate interrupted current sale associate that was working with my family in the middle of purchasing package and sent her to lunch, very unpleasant.
1.0
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Customer service
Staff
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Portrait Innovations Customer Care
#1256133
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There's no pricing on anything, they always find a way to change the subject when you ask about prices. Then they make you fall in love with the pictures they take, and charge you $400 for 10 pictures. On top of everything they get the year wrong on the calendar I...
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1.4
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Portrait Innovations Customer Care
#1253835
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Portrait Innovations - Had an appointment at 410.... still waiting at 5pm

I had an appointment scheduled for 410. Walked in and told 30 mins behind. It’s 5 pm and still have not been addressed. I have 3 kids who are ready for pictures and now they are over it due to the waiting. I feel that they should have called to let me know they were running behind when I drove over an hour to get here. Definitely expected better. Doubt I will be coming back.
1.0
Details
Customer service
Diversity of Products or Services
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Portrait Innovations Customer Care
#1218843
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Had a 3:20 appointment. Got there at 3:15 and there was 5 groups waiting ahead of us. We didn’t even have anywhere to sit. And sections take 30-1 hour. So they wanted us to wait hours just to take pictures. Why are appointments booked on top of each other? Then I call...
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Anonymous
Anonymous

As of today , April 14,2018, nobody from Protrait Innovations has contacted me.

3.0
Product
Portrait Innovations Customer Care
#1210948
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We had an appt scheduled for 5:10 on 1-13-18 for our 4 yr old granddaughter at Harrisburg location.upon arriving we were told they were at least an hr behind(we drove an hr to get there).It turned out they were over 2 hrs behind. Felt we were rushed thru session & not...
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2.0
Product
Portrait Innovations Customer Care
I liked
  • How quickly i receive my photos
I didn't like
  • Customer service
  • Expensive
  • Photograghers attitude
#1169067
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Portrait Innovations - The wait is ridiculous

What’s the point of making an appointment when your always hours later taking them?!?! Huge disappointment in the wait. It’s unbelievably ridiculous. Either they schedule too many customers and get backed up or something. Every review is telling of the long wait and it is the truth.
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Portrait Innovations Customer Care
#1154804
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Portrait Innovations - No clue on time management in Huntsville AL

Scheduled a very early time,...and they are already 30 behind schedule. However, this is a huge improvement over last year for us. We have done this for several years, great pics and the photographer was really good but managrment has no clue about time management. If your scheduled in the evening, get ready to wait.... Last year was 2 hours. Better come early....
Product
Portrait Innovations Customer Care
#1154522
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I was in there to get my pictures done over a month ago and the lady who did my pictures wasn’t very friendly. I haven’t received my gifts from the promotion that was going on. I have used this company for about 4 yrs now and after this experience that I had I will no...
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2.4
Product
Portrait Innovations Customer Care
#1152514
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On December 17,2017 my family and I had an appointment at Portrait Innovations at St.Johns Town Center @12:30pm . Of course when you have a big party everyone doesn't' arrive on time . I went inside studio and let the manager know that everyone hadn't arrive and to let...
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Anonymous
ADW

I don't know what it was about 12/17 but I had a horrible experience also in Baton Rouge.

1.0
Product
Portrait Innovations Customer Care
I didn't like
  • Customer service
#1150882
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