Product: Portrait Innovations Customer Care Clear all filters (127 of 127 reviews match)
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We had an appt scheduled for 5:10 on 1-13-18 for our 4 yr old granddaughter at Harrisburg location.upon arriving we were told they were at least an hr behind(we drove an hr to get there).It turned out they were over 2 hrs behind. Felt we were rushed thru session & not...
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2.0
Product
Portrait Innovations Customer Care
I liked
  • How quickly i receive my photos
I didn't like
  • Expensive
  • Delay in scheduled appointment
  • Customer service
#1169067
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It is very annoying to go to ypur business and having to have to wait for hours for serbice.You allow people to book appoinments on line after business . you know your business closrs at 6 or 7 pm and you allow people appointments at that time. That is not fair to the...
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4.3
Product
Portrait Innovations Customer Care
#1159379
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On December 17,2017 my family and I had an appointment at Portrait Innovations at St.Johns Town Center @12:30pm . Of course when you have a big party everyone doesn't' arrive on time . I went inside studio and let the manager know that everyone hadn't arrive and to let...
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Anonymous
ADW

I don't know what it was about 12/17 but I had a horrible experience also in Baton Rouge.

1.0
Product
Portrait Innovations Customer Care
I didn't like
  • Customer service
#1150882
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Portrait Innovations - Never again

#1140928
We made an appointment to have our family photo taken. We got there early but they were still 5 people/groups in front of us, apparently some walk-ins. We never made it to the pictures because the wait for entirely too long for a toddler
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Portrait Innovations - Wait time!

#1114982
Our appointment was at 11:10. Still waiting to been seen at 11:50. Only 2 kids in our party. No point of appointment. Terrible service!
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Portrait Innovations - It was horrible

#1094529
1.0
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Nicole was very rude please give me a call 6015664421 catrina smith thanks
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Portrait Innovations - Longest wait I have ever hd

#1040455
1.1
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Im very disappointed in the service yall provided i went i to have my one year old pica taken was the only customer in there appointment was for 11:30 and im just now leaving there was no staff my kids were getting very aggravated as well as the photpgoher thisis tge worse experience i have has and i wish i hadn't paid for my photos there i will never return
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On Dec.16 2017. My family and i walked in on time for our appointment. But were told that one of the photographers were sent to help another studio. This studio became busy and could not handle the crowd. We found out that we were 6th in line waiting to take photos....
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2.3
Product
Portrait Innovations Customer Care
#1149805
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Malbis, Alabama portrait innovations customer service was very rude. My appt time was 5:20 and they cancelled my appt at 5:30. The guy told me they only hold appts for 10 mins. I was there on time n was waiting on my son to get there. He was tired up in traffic n...
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3.8
Product
Portrait Innovations Customer Care
#1148633
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I drove 40 mins to my SCHEDULED appointment only to be told it would be an hour to and hour and a half wait.I couldn’t believe they weren’t calling people to let them know! Why else take my phone number! He didn’t even seem to care. It was 5:30pm. We waited an hour and...
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2.9
Product
Portrait Innovations Customer Care
#1146482
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First off we had an appointment and set for over 5 hours!!!!Then the staff manager ( the pregnant one) had a horrible attitude and even hollered at an employee in front of everyone and the employee quit on the spot!!!! The place was dirty and nobody cared about any of...
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1.0
Product
Portrait Innovations Customer Care
#1145729
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I take my nephew to the portrait innovations studio in Massillion OH. However, they closed that one. I have taken him there every Christmas as a gift for my brothet and sister in law. Well my husband and I got pictures of ourselves this year and I also has appointment...
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Portrait Innovations Customer Care
#1137647
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I then went to my coworker who referred me to Portrait Innovations and explaining everything that happened she informed me to call the Southaven MS store because she never had any problems like this. I informed her I would just find another establishment to take my...
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Anonymous
Unsatisfied consumer 1

I had a similar experience with the same manager today.

Product
Portrait Innovations Customer Care
I didn't like
  • No apology for poor service
  • Customer service
#1110253
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I nooked am apoointment for September 23rd at 5:50. I get a phone call from studio and they tell me even though that time is available that they dont have the staff that can do me amd my fiances pictures amd to me thats not right and im very pissed about it it would...
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Anonymous
Jess

Ever heard of punctuation? At least they were honest with you about not having enough staff. Get over it.

2.3
Product
Portrait Innovations Customer Care
#1104905
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