Product: Portrait Innovations Customer Care Clear all filters (134 of 134 reviews match)
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Portrait Innovations - Had an appointment at 410.... still waiting at 5pm

I had an appointment scheduled for 410. Walked in and told 30 mins behind. It’s 5 pm and still have not been addressed. I have 3 kids who are ready for pictures and now they are over it due to the waiting. I feel that they should have called to let me know they were running behind when I drove over an hour to get here. Definitely expected better. Doubt I will be coming back.
1.0
Details
Customer service
Diversity of Products or Services
Product
Portrait Innovations Customer Care
#1218843
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Had a 3:20 appointment. Got there at 3:15 and there was 5 groups waiting ahead of us. We didn’t even have anywhere to sit. And sections take 30-1 hour. So they wanted us to wait hours just to take pictures. Why are appointments booked on top of each other? Then I call...
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Anonymous
Anonymous

As of today , April 14,2018, nobody from Protrait Innovations has contacted me.

3.0
Product
Portrait Innovations Customer Care
#1210948
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We had an appt scheduled for 5:10 on 1-13-18 for our 4 yr old granddaughter at Harrisburg location.upon arriving we were told they were at least an hr behind(we drove an hr to get there).It turned out they were over 2 hrs behind. Felt we were rushed thru session & not...
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2.0
Product
Portrait Innovations Customer Care
I liked
  • How quickly i receive my photos
I didn't like
  • Photograghers attitude
  • Delay in scheduled appointment
  • Customer service
#1169067
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It is very annoying to go to ypur business and having to have to wait for hours for serbice.You allow people to book appoinments on line after business . you know your business closrs at 6 or 7 pm and you allow people appointments at that time. That is not fair to the...
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4.3
Product
Portrait Innovations Customer Care
#1159379
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On December 17,2017 my family and I had an appointment at Portrait Innovations at St.Johns Town Center @12:30pm . Of course when you have a big party everyone doesn't' arrive on time . I went inside studio and let the manager know that everyone hadn't arrive and to let...
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Anonymous
ADW

I don't know what it was about 12/17 but I had a horrible experience also in Baton Rouge.

1.0
Product
Portrait Innovations Customer Care
I didn't like
  • Customer service
#1150882
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On Dec.16 2017. My family and i walked in on time for our appointment. But were told that one of the photographers were sent to help another studio. This studio became busy and could not handle the crowd. We found out that we were 6th in line waiting to take photos....
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2.3
Product
Portrait Innovations Customer Care
#1149805
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Malbis, Alabama portrait innovations customer service was very rude. My appt time was 5:20 and they cancelled my appt at 5:30. The guy told me they only hold appts for 10 mins. I was there on time n was waiting on my son to get there. He was tired up in traffic n...
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3.8
Product
Portrait Innovations Customer Care
#1148633
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I drove 40 mins to my SCHEDULED appointment only to be told it would be an hour to and hour and a half wait.I couldn’t believe they weren’t calling people to let them know! Why else take my phone number! He didn’t even seem to care. It was 5:30pm. We waited an hour and...
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2.9
Product
Portrait Innovations Customer Care
#1146482
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First off we had an appointment and set for over 5 hours!!!!Then the staff manager ( the pregnant one) had a horrible attitude and even hollered at an employee in front of everyone and the employee quit on the spot!!!! The place was dirty and nobody cared about any of...
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1.0
Product
Portrait Innovations Customer Care
#1145729
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Portrait Innovations - Never again

We made an appointment to have our family photo taken. We got there early but they were still 5 people/groups in front of us, apparently some walk-ins. We never made it to the pictures because the wait for entirely too long for a toddler
Product
Portrait Innovations Customer Care
#1140928
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