3.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

Yesterday was my first time visiting Portrait Innovations in hopes to get a good photograph of all three of my young children. The photographer did a great job and was very patient when 2 of my children were uncooperative with the photo shoot.

She even got a few excellent photos of my older children and I ended up spending over $100 on photos. My complaint is that before we started, I requested a specific background that I saw on the website. I said "I want the chalkboard with hearts on it" and she said "Sorry, we don't have that one, but we will this weekend". I was a bit disappointed but thought I could find something else I liked.

She went into the room and pulled down a background with snow and snowy trees. I said "No, I don't like that one. I actually HATE snow." Instead of showing me other options or changing the background like I requested, she said "well, my manager is going to look through the photos I take and....these are just practice shots". So she took a few with the snowy background and then we tried a few other backgrounds that I did like.

The problem is that the only decent photo of all three of my children together has the snowy background. I don't want to hang a picture of snow in my house.

As I mentioned, I really hate the snow and winter. I am just really disappointed because I feel like the background should have been my choice and when I said I didn't like it, she should have just changed it.

Product or Service Mentioned: Portrait Innovations Family Photo Service.

Reason of review: forced to use a background I did not like..

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jan 26.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like