My name is Jennifer Norris and I can be reached at firstname.lastname@example.org My family and I were in the Lafayette, IN studio on Dec. 26, 2015 at 10am.
My siblings, our kids and my mom got a family picture taken. We were pleased with the pictures that we had taken at the studio, but last night February 19, 2016 we went into Meijer in Lafayette, IN to print a couple pictures off the CD. After they were printed the staff member working at the photo department said he couldn't sell them to us because it had the watermark of Portrait Innovations on them. He said he need a written copyright release to sell them to us.
So by that time the Portrait Innovations studio was closed. We left the store with no pictures. This morning Feb. 20, 2016 my mom called the studio in Lafayette, IN and explained to them what happened and the girl she talked to said we didn't buy the high resolution package to get the copyright release.
If we wanted that we would have to spend $70 more and get two more prints to get the release. We don't want to spend more. We had already spent enough and besides we always get the package with the CD so we can make reprints. We have never been told we couldn't make reprints without the copyright release.
The person that took our pictures was Melissa W. We have always gone the Lafayette Studio because it is convenient and close to home (Reynolds, IN) and because we have been pleased with the pictures that are taken. Actually we went to Walgreen's.com after our studio session and downloaded a picture from the CD to make family picture cards and they printed them with no problem. I guarantee we will not be back to the Portrait Innovation Studio in Lafayette, IN or any other Portrait Innovations because of this.
We spend close to $300 every 6 months to a year.
I hope you understand my frustration in this matter and hope I hear from someone soon regarding this matter. Thanks so much!
Reason of review: Getting Reprints off of CD.
I liked: Photo quality, Received photos quickly, Variety of poses, Photographer.