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Portrait Innovations Customer Care Review

Scheduled online for an appointment, get a call a while later that the appointment isnt available, have one 4 hrs later at the end of the day. Called back when I knew we could take the appointment it was however then completely gone so guess whos Mothers Day is going to suck, empty apologies aren't enough for a faulty system.
Company wrote 0 public responses to the review from May 07, 2016.
2.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#843403
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Resolved
I talked to customer service and was supposed to get a phone call to fix my order, still waiting. Will give them a few more days and call again, messed up my books i payed for and been 3 week and no canvas recieved that I payed for, bad business!
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Company wrote 0 private or public responses to the review from Apr 14, 2016.
robinlynn1006
robinlynn1006

Problem solved, these girls are Rock Stars, they fixed everything on there end, couldn't be happier! Thankyou so much for the treasured memories that will last a lifetime! Yo...

3.8
#830060
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Portrait Innovations - Photo Service Review from Gastonia, North Carolina
Robin Smith 1169 Furnace Road Iron Station N.C. 28080 robinlynn1006@gmail.com Session ID#; 00209_20160330_0003A I wanted to use the coupon for photo # 47C The pictures we got were really good, but I have 3 kids and the photographer took full body photos of 2 of them...
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Company wrote 0 private or public responses to the review from Apr 06, 2016.
robinlynn1006
robinlynn1006

I went back to Portrait Innovation and the staff treated me great! They were Rock Stars! They gave me my photos from the coupon for free, shot my son's picture that they left ...

2.4
I liked
  • Internet coupons are great if they get to use them
  • Comfortable waiting
  • Some of the pictures were good
I didn't like
  • Rush you make you feel like your wasting there time
  • Did not allow me to use my coupon
  • Told me to come and they would fix there mistake and did not
#825003
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Was dissatisfied with the manger we got to our appointment and was called up after 45 min after appointment time, which was fine the problem was when the photographer talk to me about how the appointment was set up I was under the impression she was going to do two...
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Company wrote 0 public responses to the review from Mar 26, 2016.
1.0
#817463
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Portrait Innovations Photo Services Review

Extremely rude if you don't want to buy one of their packages. Don't have promotions if you don't want people to use them!
Company wrote 0 public responses to the review from Mar 09, 2016.
4.0
Details
Discounts and Special Offers
Diversity of Products or Services
#806031
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I went in on Tuesday to confirm rates and schedule a photo shoot for the next day. We agreed on a price ($30) and scheduled the shoot. When I came in for the shoot, they said that the lowest rate was now $100. Classic bait and switch. The photographer explained that...
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Company wrote 0 public responses to the review from Feb 24, 2016.
1.3
I didn't like
  • Deceptive sales tactics
#796692
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I went there for a family Christmas photo and it was a zoo. They were overbooked, running way behind schedule and there was nowhere to sit. They tried to fast talk us and sell more than we needed. The package deal included a coffee mug, which I never received. I...
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Company wrote 0 public responses to the review from Feb 07, 2016.
3.0
I liked
  • How quickly i receive my photos
I didn't like
  • Professionalness of employees
  • Not honoring coupon
#785419
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I had a horrible experience at this studio. I had a 6 o'clock appointment and they had no record of it. I was treated as if it was my error. I was interrogated by the 3 people there (what did the person say when you were making the appointment) and the other site in...
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Company wrote 0 public responses to the review from Jan 17, 2016.
1.0
I didn't like
  • Disrespectful
#772671
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A new manager is needed in this location. Customer's service is non-existence. I was stressed out from the time I walked in until I walked out. Photographer was very amateur and did not explain buying options. I had to keep asking questions I order to get information....
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Company wrote 0 public responses to the review from Dec 30, 2015.
1.0
#761279
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I will never get our family Christmas picture done at Portrait Innovations again. First they told us they were running 15-20 minutes behind but they were actually running an HOUR behind. Then the photographer was in such a hurry that out of 52 photos, only 4 were...
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Company wrote 0 public responses to the review from Dec 21, 2015.
1.0
#755565
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