State: North Carolina Clear all filters (54 of 1032 reviews match)
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I went in on Tuesday to confirm rates and schedule a photo shoot for the next day. We agreed on a price ($30) and scheduled the shoot. When I came in for the shoot, they said that the lowest rate was now $100. Classic bait and switch. The photographer explained that...
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1.3
I didn't like
  • Deceptive sales tactics
#796692
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I went there for a family Christmas photo and it was a zoo. They were overbooked, running way behind schedule and there was nowhere to sit. They tried to fast talk us and sell more than we needed. The package deal included a coffee mug, which I never received. I...
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3.0
I liked
  • How quickly i receive my photos
I didn't like
  • Professionalness of employees
  • Not honoring coupon
#785419
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I had a horrible experience at this studio. I had a 6 o'clock appointment and they had no record of it. I was treated as if it was my error. I was interrogated by the 3 people there (what did the person say when you were making the appointment) and the other site in...
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1.0
I didn't like
  • Disrespectful
#772671
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A new manager is needed in this location. Customer's service is non-existence. I was stressed out from the time I walked in until I walked out. Photographer was very amateur and did not explain buying options. I had to keep asking questions I order to get information....
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1.0
#761279
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I will never get our family Christmas picture done at Portrait Innovations again. First they told us they were running 15-20 minutes behind but they were actually running an HOUR behind. Then the photographer was in such a hurry that out of 52 photos, only 4 were...
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1.0
#755565
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We had a 4:30pm appointment. We arrived at 4:05pm. At 4:20pm an employee came up to us and introduced herself as our photographer. She discussed backgrounds we were interested in, outfits, etc. She then told me that there were 2 other groups in front of us and it would...
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1.0
I didn't like
  • Customer service
#750227
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Portrait Innovations Appointment Review

Our wait was long and way past our appointment time
2.7
Details
Customer service
Price Affordability
Product or Service Quality
#745915
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Worst experience ever was there 5 hours had my son fed and napped before apt after we waited 1.5 hours he was hungry and tired and grouchy so we got terrible pics and then the advertising package was wrong and you have to pay 11.00 for handling on top of everything....
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1.0
#743684
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The staff was Super....(the 2 that we interacted with)....The wait was crazy, our baby was getting impatient and ready to go.......My issue is when we got home, and actually took time to look at our pictures, THEY WERE TOO DARK......there was no lighting, or...
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2.5
#738773
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We arrived today for our appointment about 10 minutes early. The place was so packed we could not get through the door. No where to sit and kids running everywhere. We waited an hour and a half to finally have our 2 girls pictures made. We were very rushed. I was not...
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1.0
I didn't like
  • Customer service
  • Photo quality
  • Misleading
#738379
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