State: North Carolina City: Gastonia Clear all filters (5 of 1130 reviews match)
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My husband bought me a gift card to them for Christmas last year. I decided to wait for my mother in law to come and get a few pictures with the two families and her together. She was finally hear and i called to make the appointment. I told them it had been 8 years...
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Company wrote 0 private or public responses to the review from Oct 13.
1.2
I didn't like
  • Constant confusing sales pitch
  • Did not get a print of my fav photo
  • Customer service
#1380928
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Portrait Innovations - Because my email don't work to recieve on my app

I want to recieve my pictures on my app
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 24.
#1263545
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Portrait Innovations - Rip off

Order pictures for my baby 1st bday they NEVER contacted us about our momery books. Then called the main office lady was rude!!! They sent items was sent back and they wasnt going to refund nor send me more books!!!!
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 27.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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#1220041
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Portrait Innovations - Customer Care Review from Gastonia, North Carolina

What a terrible experience! I wound up walking out of the studio empty handed. The woman was rude and claimed the offer I had in my hand was no longer available. The coupon said it was valid until 10-30 (it's 10-27) and i called the day before to make sure it would work. I'm truly appalled by the lack of customer service I received. I had a similar issue 2 years ago and I haven't been back until now, I thought after 2 years it would be better. How foolish
Company wrote 0 private or public responses to the review from Oct 27, 2016.
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#944737
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Portrait Innovations - Photo Service Review from Gastonia, North Carolina
Robin Smith 1169 Furnace Road Iron Station N.C. 28080 robinlynn1006@gmail.com Session ID#; 00209_20160330_0003A I wanted to use the coupon for photo # 47C The pictures we got were really good, but I have 3 kids and the photographer took full body photos of 2 of them...
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Company wrote 0 private or public responses to the review from Apr 06, 2016.
robinlynn1006
robinlynn1006

I went back to Portrait Innovation and the staff treated me great! They were Rock Stars! They gave me my photos from the coupon for free, shot my son's picture that they left ...

2.4
I liked
  • Internet coupons are great if they get to use them
  • Comfortable waiting
  • Some of the pictures were good
I didn't like
  • Rush you make you feel like your wasting there time
  • Did not allow me to use my coupon
  • Left out my son
#825003
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(704) 499-9359
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