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After many years of using Portrait Innovations for our daughters portraits, yesterdays session warrants a complaint. Indeed we all know this business is not really providing "professional" photos of any sort. There is no real art or real photography that goes on here. ...
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2.0
Browns Summit, North Carolina
I didn't like
  • Not a good value
#951930
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What a terrible experience! I wound up walking out of the studio empty handed. The woman was rude and claimed the offer I had in my hand was no longer available. The coupon said it was valid until 10-30 (it's 10-27) and i called the day before to make sure it would...
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1.5
#944737
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Portrait Innovations Photo Book Review

Never got the books I ordered right, literally had to order them again for full price and the books I ordered at the time the photos were taken were sent to me wrong 2 times and had deadline for gifts, so threw the wrong ones in the trash, cause that's all they were good for and ended up loosing that money! Customer service sux and has no idea what there doing!
1.4
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#932046
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Very rude and misleading. Been goin their for may years and ever since this new guy started its went down hill. He question me since I walked n he door and wouldn't give me the coupon cause I came n with my sister. So I bought them out right and he made me pay more...
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1.2
#891908
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Portrait Innovations Photo Service Review

Horrible customer service My 2 years old didnt want to sit for a photo and they cancelled his session just because of that. HORRIBLE HORRIBLE customer service. NEVER GOING BACK. PORTRAIT INNOVATIONS IN HUNTERSVILLE NC IS HORRIBLE!
1.0
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#867787
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Portrait Innovations Customer Care Review

I went to Portrait innovations after speaking to their corporate office I was told I could use a coupon but when I got to the ballantyne location they would not honor it.. It was my son's graduation pictures and they did not care. Very unprofessional
1.0
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#847755
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Portrait Innovations Customer Care Review

Scheduled online for an appointment, get a call a while later that the appointment isnt available, have one 4 hrs later at the end of the day. Called back when I knew we could take the appointment it was however then completely gone so guess whos Mothers Day is going to suck, empty apologies aren't enough for a faulty system.
2.6
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#843403
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I talked to customer service and was supposed to get a phone call to fix my order, still waiting. Will give them a few more days and call again, messed up my books i payed for and been 3 week and no canvas recieved that I payed for, bad business!
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robinlynn1006
robinlynn1006

Problem solved, these girls are Rock Stars, they fixed everything on there end, couldn't be happier! Thankyou so much for the treasured memories that will last a lifetime! Yo...

3.8
#830060
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Portrait Innovations - Photo Service Review from Gastonia, North Carolina
Robin Smith 1169 Furnace Road Iron Station N.C. 28080 robinlynn1006@gmail.com Session ID#; 00209_20160330_0003A I wanted to use the coupon for photo # 47C The pictures we got were really good, but I have 3 kids and the photographer took full body photos of 2 of them...
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robinlynn1006
robinlynn1006

I went back to Portrait Innovation and the staff treated me great! They were Rock Stars! They gave me my photos from the coupon for free, shot my son's picture that they left ...

2.4
I liked
  • Internet coupons are great if they get to use them
  • Comfortable waiting
  • Kids finally got there pictures made together
I didn't like
  • Rush you make you feel like your wasting there time
  • Left out my son
  • Did not allow me to use my coupon
#825003
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Was dissatisfied with the manger we got to our appointment and was called up after 45 min after appointment time, which was fine the problem was when the photographer talk to me about how the appointment was set up I was under the impression she was going to do two...
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1.0
#817463
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