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Portrait Innovations - Horrible

Horrible experience. Wrote letter to corporate office never received a response. Called and they never returned my call. I want my Hard earned money back!
Company wrote 0 public responses to the review from Feb 11.
1.0
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#1187504
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Hello. I am VERY upset with my visit I had today. I come here all the time for my children. I had an appointment at 9 today.. My daughter was acting extremely fussy. After a few shots I asked him if we could stop and I choose from them but he told me no, that he had...
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Company wrote 0 private or public responses to the review from Oct 11, 2017.
1.3
I didn't like
  • Overcharged shortedphotos
#1113843
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The studio session went well. Afterwards they told me that I couldn't get my pictures that same day because their printer was down so they said wait a couple of days and they'll call me to let me know when they printed. Okay no problem. No phone call. I call a couple...
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Company wrote 0 private or public responses to the review from Aug 14, 2017.
1.2
#1087407
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I found a coupon in the Sunday paper and decided I would book a session. We have a 3 yr old and a 2 month old and we have never had family photos. The price on the coupon looked decent, and I was prepared to spend a little more than what was on the coupon, but not the...
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Company wrote 0 public responses to the review from Dec 09, 2016.
Anonymous
Anonymous

I surely would have asked to get the package the following family had.... pronto...i discussed a price I was comfortable with...either accomodate or you can keep the *** pictu...

1.9
#970407
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After many years of using Portrait Innovations for our daughters portraits, yesterdays session warrants a complaint. Indeed we all know this business is not really providing "professional" photos of any sort. There is no real art or real photography that goes on here. ...
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Company wrote 0 private or public responses to the review from Nov 09, 2016.
2.0
Browns Summit, North Carolina
I didn't like
  • Not a good value
#951930
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Portrait Innovations - Customer Care Review from Gastonia, North Carolina

What a terrible experience! I wound up walking out of the studio empty handed. The woman was rude and claimed the offer I had in my hand was no longer available. The coupon said it was valid until 10-30 (it's 10-27) and i called the day before to make sure it would work. I'm truly appalled by the lack of customer service I received. I had a similar issue 2 years ago and I haven't been back until now, I thought after 2 years it would be better. How foolish
Company wrote 0 private or public responses to the review from Oct 27, 2016.
1.5
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Website
#944737
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Portrait Innovations Photo Book Review

Never got the books I ordered right, literally had to order them again for full price and the books I ordered at the time the photos were taken were sent to me wrong 2 times and had deadline for gifts, so threw the wrong ones in the trash, cause that's all they were good for and ended up loosing that money! Customer service sux and has no idea what there doing!
Company wrote 0 public responses to the review from Oct 06, 2016.
1.4
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Website
#932046
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Portrait Innovations Customer Care Review from Lincolnton, North Carolina

Very rude and misleading. Been goin their for may years and ever since this new guy started its went down hill. He question me since I walked n he door and wouldn't give me the coupon cause I came n with my sister. So I bought them out right and he made me pay more cause they was running a promotion. He didn't take good picture and was rude when u said anything. Then he was rude with the other staff when she was trying to help with getting a deal. The Peoria store is so rude!!!!!!
Company wrote 0 public responses to the review from Jul 31, 2016.
1.2
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Website
#891908
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Portrait Innovations Photo Service Review

Horrible customer service My 2 years old didnt want to sit for a photo and they cancelled his session just because of that. HORRIBLE HORRIBLE customer service. NEVER GOING BACK. PORTRAIT INNOVATIONS IN HUNTERSVILLE NC IS HORRIBLE!
Company wrote 0 private or public responses to the review from Jun 18, 2016.
1.0
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#867787
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Portrait Innovations Customer Care Review

I went to Portrait innovations after speaking to their corporate office I was told I could use a coupon but when I got to the ballantyne location they would not honor it.. It was my son's graduation pictures and they did not care. Very unprofessional
Company wrote 0 public responses to the review from May 14, 2016.
1.0
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#847755
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