Portrait Innovations Customer Care Review
Scheduled online for an appointment, get a call a while later that the appointment isnt available, have one 4 hrs later at the end of the day. Called back when I knew we could take the appointment it was however then completely gone so guess whos Mothers Day is going to suck, empty apologies aren't enough for a faulty system.
I talked to customer service and was supposed to get a phone call to fix my order, still waiting. Will give them a few more days and call again, messed up my books i payed for and been 3 week and no canvas recieved that I payed for, bad business!Read more
Robin Smith 1169 Furnace Road Iron Station N.C. 28080 email@example.com Session ID#; 00209_20160330_0003A I wanted to use the coupon for photo # 47C The pictures we got were really good, but I have 3 kids and the photographer took full body photos of 2 of them...Read more
Was dissatisfied with the manger we got to our appointment and was called up after 45 min after appointment time, which was fine the problem was when the photographer talk to me about how the appointment was set up I was under the impression she was going to do two...Read more
Portrait Innovations Photo Services Review
Extremely rude if you don't want to buy one of their packages. Don't have promotions if you don't want people to use them!
I went in on Tuesday to confirm rates and schedule a photo shoot for the next day. We agreed on a price ($30) and scheduled the shoot. When I came in for the shoot, they said that the lowest rate was now $100. Classic bait and switch. The photographer explained that...Read more
I went there for a family Christmas photo and it was a zoo. They were overbooked, running way behind schedule and there was nowhere to sit. They tried to fast talk us and sell more than we needed. The package deal included a coffee mug, which I never received. I...Read more
I had a horrible experience at this studio. I had a 6 o'clock appointment and they had no record of it. I was treated as if it was my error. I was interrogated by the 3 people there (what did the person say when you were making the appointment) and the other site in...Read more
I didn't like
A new manager is needed in this location. Customer's service is non-existence. I was stressed out from the time I walked in until I walked out. Photographer was very amateur and did not explain buying options. I had to keep asking questions I order to get information....Read more
I will never get our family Christmas picture done at Portrait Innovations again. First they told us they were running 15-20 minutes behind but they were actually running an HOUR behind. Then the photographer was in such a hurry that out of 52 photos, only 4 were...Read more
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