State: North Carolina City: Charlotte Clear all filters (16 of 1130 reviews match)
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Went to take pictures for my daughter birthday. 1:30 minutes before picture taken, then we were rushed. Everything we suggest how we wanted pictures taken were ignored. Pictures were very very bad. This was a special moment I can’t get back. Bruce the manager was more...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
2.7
#1413175
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Portrait Innovations - Horrible customer service

I have been taking pictures at portrait innovation for 5 yrs. Today i was rushed because they over booked. No reason i should have to pay over $100 or even $1 for something that i am not satisfied with. I walked out.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1406430
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Portrait Innovations - Bruce was great!!!

Had newborn photos of my daughter taken. She has been having tummy issues and was super fussy for our session. Bruce was patient and really worked through the session to make amazing shots despite all the tears!
Company wrote 0 private or public responses to the review from Sep 21.
#1361841
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Portrait Innovations Customer Care Review

I went to Portrait innovations after speaking to their corporate office I was told I could use a coupon but when I got to the ballantyne location they would not honor it.. It was my son's graduation pictures and they did not care. Very unprofessional
Company wrote 0 public responses to the review from May 14, 2016.
1.0
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Customer service
Discounts and Special Offers
Staff
#847755
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Portrait Innovations Photo Services Review

Extremely rude if you don't want to buy one of their packages. Don't have promotions if you don't want people to use them!
Company wrote 0 public responses to the review from Mar 09, 2016.
4.0
Details
Discounts and Special Offers
Diversity of Products or Services
#806031
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I went in on Tuesday to confirm rates and schedule a photo shoot for the next day. We agreed on a price ($30) and scheduled the shoot. When I came in for the shoot, they said that the lowest rate was now $100. Classic bait and switch. The photographer explained that...
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Company wrote 0 public responses to the review from Feb 24, 2016.
1.3
I didn't like
  • Deceptive sales tactics
#796692
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I had a horrible experience at this studio. I had a 6 o'clock appointment and they had no record of it. I was treated as if it was my error. I was interrogated by the 3 people there (what did the person say when you were making the appointment) and the other site in...
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Company wrote 0 public responses to the review from Jan 17, 2016.
1.0
I didn't like
  • Disrespectful
#772671
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Portrait Innovations Appointment Review

Our wait was long and way past our appointment time
Company wrote 0 public responses to the review from Dec 05, 2015.
2.7
Details
Customer service
Price Affordability
Product or Service Quality
#745915
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This is the WORST studio I have ever been I will never come back with this liars they have specials with coupons for $9.99 ( done it before ) they told me they will take around 70 shots different positions that since they store been remodeled they change their specials...
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Company wrote 0 public responses to the review from Jul 09, 2015.
Anonymous
Anonymous

With your grammar skills, it's no wonder you can only afford $10 in pictures..you get what you pay for!

1.0
#663369
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(704) 499-9359
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Portrait Innovations Baby Photo Service Review

Terrible ended up with zero *** of 1 year birthday shots. I understand a one year old can be challwnging this photographer had one dirty stuffed monkey fir a prop. No toys books and the room was opn to the waiting area so little kids kept running in.
Company wrote 0 private or public responses to the review from Jul 06, 2015.
2.3
Details
Price Affordability
Product or Service Quality
Website
#661647
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