State: North Carolina Clear all filters (56 of 1078 reviews match)
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My husband bought me a gift card to them for Christmas last year. I decided to wait for my mother in law to come and get a few pictures with the two families and her together. She was finally hear and i called to make the appointment. I told them it had been 8 years...
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1.2
I didn't like
  • Customer service
  • Was mislead about what was included in my packagr
  • Constant confusing sales pitch
#1380928
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Portrait Innovations - Bruce was great!!!

Had newborn photos of my daughter taken. She has been having tummy issues and was super fussy for our session. Bruce was patient and really worked through the session to make amazing shots despite all the tears!
#1361841
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Portrait Innovations - Because my email don't work to recieve on my app

I want to recieve my pictures on my app
#1263545
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Portrait Innovations - Bad pictures

Not satisfied with my portraits. They are not up to standard. I could’ve tooken better pictures with my phone.
2.9
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Value for money
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#1254429
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I made an appointment for my 18 month grand daughter. When we arrived at the appointment they never told us there would be an hour and half wait. No one ever checked back in with us. Needless to say by the time it got time for our session the 18 month old was checked...
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1.7
I didn't like
  • No apology for poor service
  • Scheduling over booked
#1225072
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Portrait Innovations - Rip off

Order pictures for my baby 1st bday they NEVER contacted us about our momery books. Then called the main office lady was rude!!! They sent items was sent back and they wasnt going to refund nor send me more books!!!!
1.0
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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#1220041
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Portrait Innovations - Had an appointment at 410.... still waiting at 5pm

I had an appointment scheduled for 410. Walked in and told 30 mins behind. It’s 5 pm and still have not been addressed. I have 3 kids who are ready for pictures and now they are over it due to the waiting. I feel that they should have called to let me know they were running behind when I drove over an hour to get here. Definitely expected better. Doubt I will be coming back.
1.0
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Customer service
Diversity of Products or Services
#1218843
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Portrait Innovations - Horrible

Horrible experience. Wrote letter to corporate office never received a response. Called and they never returned my call. I want my Hard earned money back!
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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#1187504
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Hello. I am VERY upset with my visit I had today. I come here all the time for my children. I had an appointment at 9 today.. My daughter was acting extremely fussy. After a few shots I asked him if we could stop and I choose from them but he told me no, that he had...
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1.3
I didn't like
  • Overcharged shortedphotos
#1113843
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Contact Portrait Innovations

Mailing Address:
Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(704) 499-9359
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The studio session went well. Afterwards they told me that I couldn't get my pictures that same day because their printer was down so they said wait a couple of days and they'll call me to let me know when they printed. Okay no problem. No phone call. I call a couple...
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1.2
#1087407
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