Update by user Jun 07, 2017
I have not heard back from Portrait Innovations district manager as corporate customer service stated I would. Customer service did not apologize for my awful experience nor did they offer any resolution. Absolutely one of the worst companies I've had the displeasure of dealing with.
Original review posted by user May 02, 2017
I had an appointment for a sitting. Manager made us wait for nearly an hour after our set appointment while she helped anyone else who came in the door even when there were other staff available.
We had 2 toddlers for the photo shoot who where crying and tired by the time we were taken back. Both babies were not familiar with the manager/photographer and she sat so close to them with the camera before letting them get to know her or have her be friendly before trying to pose them. After most pictures were taken with one background and a baby running out of frame or crying she proceeded to tell us we'd have to wait for another studio if we wanted a different solid background. By the time the other studio was available both children were unsure of her because she had left to help more customers who she made a priority over us getting our pictures.
We had been there over 2 hours at this point. Suffice it to say by the time she came back we didn't get many pictures of them. We waited in the front trying to give the children snacks and keep them happy while she helped more than 4 other customers who were either checking out or coming in without appointments. When I finally approached her in the back of the printing room she was eating and complaining about not getting lunch and my 2 children.
She jumped as I walked up and I said I'd have to view the portraits another day as it was now past dinner time and we has been there since early afternoon! She said she was going to show them, as I sat with her she left her seat 3 times to help other people and made me wait more than 35 more minutes to then use what PI stated was proper policy ( high pressure sales tactics and script) she insisted I "DELETE" every picture I wouldn't be ordering and stated they do not keep any images and once deleted forever deleted and tired to convince me to buy a $400 package and have a CD so the images would not be forever lost. I have never had such an unpleasant experience...EVER!
I will be sharing my experience on every social media account. I called Portrait Innovations customer service the next day they were open and they didn't care and did not apologize nor did I ever get a call from the district manager.
Product or Service Mentioned: Portrait Innovations Photo Service.
Reason of review: Poor customer service.
I didn't like: Manager.