Went to portrait innovations in Monroeville, PA. First of all - was very busy and hectic.
We felt rushed but did like their backgrounds. They take your picture very quickly but they have you go to different rooms and you wait when you get their for us (15 minutes)- then go to room 1 take some photos - wait (again for us 20 minutes totalling 35 minutes of waiting now) - go to room 2 then wait ( we waited 10 minutes which is not bad But for us that was now 45 minutes of waiting plus the picture taking time - then they have you came pick photos with them then wait while they print them ( It took them another 30 minutes for our pictures meaning all together we waited an hour and 15 minutes and also had the time the photos took on top of that). When you get to picking photos they rush you and talk up their products. We did like a few photos and decided based off the lady helping us that we would be the cheapest deal so that we could get a cd with all the pictures taken that we could later print out.
The cost was 75.00 to do that. We ended up paying just for it and didn't chose to get their special 14.95 package of one pose since we could just print them out ourselves and get the sizes we wanted and we could allow our family to pick which photo they wanted instead of having a whole bunch of one picture. We got home and I went online to do our christmas photos to find out that I paid 75 for a cd that just stores your photos so that you can RETURN to THEIR store and PAY them to reprint the pictures. You cant print the pictures out of the cd because when you try for 1 the store will tell you you don't own the copyright and 2.
even if you get past that they will say portrait.com across them. The pictures are of very low resolution so you can try to print them out at home but it is just blurry and looks like *** and still says portrait.com on them. I had to wait til morning to call them but I did the minute they opened and explained to them what I had and they said yes that is true - That you can always take the cd back in and they will reprint the pictures for you or you can email or facebook the pictures for others to look at. I was upset and asked for a refund.
To make it short - I had to return the pictures to that store (meaning I had to drive 3 hours and waste my Sunday) only to find out WHEN I got there that they have a form for this which is a credit voucher not your money back. Since all I got was a 75 credit voucher I asked the worker if I could get the 14.95 package with my pictures I had taken which she let me. But again I had to WAIT another 30 minutes for them to print them out. When they was finished I decided to just look at them before I left which thank god I did because I ended up being short pictures and had to wait 25 minutes to get them after informing the worker.
Now today still mad I called their corporate office and upon calling corporate I have been told I can mail this form to them and wait 3 weeks for them to issue me a check and that they will check with the studio to see why we had so many problems and try to prevent it in the future but never once even offered me anything for my anger just aggrevated me more by telling me I never had to return to Monroeville I could have just mailed my cd to the corporate office for a refund.
What a joke. STAY AWAY OR STICK JUST TO THE PACKAGE DEAL AND HAVE LOTS OF TIME TO WASTE.
Review about: Portrait Innovations Photo Service.
Monetary Loss: $125.