After my most recent visit to PI I discovered that my 8 inch by 10 inch , ( 8X10 ) & 5 inch by 7 inch , ( 5X7 ) pictures were all shorter / smaller in size. I measured them all and the pictures were all about an eight of an inch , ( 1/8 " ) short an all sides.
As a result I am unable to use my expensive custom frames !!!!!! I called the studio and " Christy " said to come back into the store with the pictures. I returned the next day and Christy and the PI staff measured the pictures and to their surprise all were short / smaller than claimed. The PI staff said there was nothing they could do period.
I then requested the PI 100% satisfaction guarantee and was denied because as the staff said it's only for 24 hours !!!!! The main issue is that PI advertises 8X10 & 5X7 pictures and the customer relies on and pays for 8X10 & 5X7 but in actuality PI pictures are shorter and smaller than advertised. This may not be a problem for some but if you have custom picture frames then you will have a problem as the pictures do not " fit " into the frames.
One of the most costly items for a studio is the paper the pictures are printed on. So if PI intentionally " shorts " the customer or looks the other way this only adds to PI profits at customer expense.
Review about: Portrait Innovations Customer Care.
Monetary Loss: $168.