Portrait Innovations Contact Information

Customer Service:

  • (704) 499-9359

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Headquarters Address:

Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States

Social Networks:

Summary of Portrait Innovations Customer Service Calls


Customers Contact Portrait Innovations to Ask about:


  • “Terrible customer service unprofessional”
  • “Ter4ible customer service”
  • “Issues with staff”

Request for Information:

  • “Questions about our last sesion”
  • “Concern”
  • “Questions about certificate for 150 and no store in West Virginia” , Review #1235330


  • “Refund”
  • “Comaint/refund”
  • “Refund status”

Shipping and Delivery:

  • “Products are not delivered to store as promised in contract”
  • “I cant get the verifacation for the pictures”
  • “I purchased an item in 2016 and did not recieve the item that was delivered to the store it was sent back. I also have the invoice to email you a copy of it.”


  • “Cant log in”
  • “Login not working”
  • “I cannot get into my account because code will not send to my email”

Payments and Charges:

  • “Billing”
  • “Coupon said 19.99 But bill was 40 they told me it was fees but coupon said no sitting fee” , Review #1307648
  • “Direct deposit”

Product/ Service:

  • “Poor quality printing of the picture and had asked for a specific package and was told that there was no such thing overcharged!”
  • “Broken printer”
  • “I have been waiting for a redo of my hard cover Easter book and it has been 2 months now I am beyond upset and want to know what’s going on”

Activation/ Cancellation:

  • “Canceled my appointment the day of”
  • “Cancel my appointment”

Website/ Application:

  • “False information on website”

Return/ Replace:

  • “Very rude facility will never returns long as you have that girl manager who took Jeff's place”
  • “Return policy”


  • “Employment verification”


  • “I haven't received my free gifts wrong name printed on cards i was told three times they would be done and mailed out that was dec 7th it is march 23 i still had to call and ask again for them.”


  • “Didnt recieve emailed pictures of”
  • “We thought the 5x5" Soft Cover Portrait Book (Elegant Neutral) that was part of our package was to be mailed to our home which is about 35 minutes from the studio. We were never told an additional fee was required and would have taken that option.”
  • “Incorrect order”

Portrait Innovations Rating Stats

1.9 out of 5 stars
based on 735 reviews
See all 1187 reviews reviews

Rating stats

  1. 330 reviews
  2. 226 reviews
  3. 110 reviews
  4. 49 reviews
  5. 20 reviews

Rating trend

About Portrait Innovations

Top 5 Portrait Innovations Services

Photo Service, Customer Care, Photographer, Manager, Family Photo Service

Top 5 Portrait Innovations Products

Photo, Coupon, Family Photo, Photo Book, Christmas Photo

Top 5 Likes about Portrait Innovations

Photographer, How quickly i receive my photos, Speed of photo printing, Variety of poses, Received photos quickly

Top 5 Dislikes about Portrait Innovations

Customer service, Misleading sales tactics, Quality, High pressure sales tactis, No apology for poor service


Portrait Innovations is an art company based in China. It specializes in supply of hand painted oil paintings and operates as a professional studio as well. Customers may as well enjoy a great collection of decorative artwork such as Stretcher bars, Watercolor Paintings, Frame, Portrait paintings, Chinese traditional craftwork and more. Portrait Innovations provides its services for custom framing stores, retail chains, photo processing labs, studio and others. The company now provides a 40-portrait package for only $9.95 plus a free 2011 Portrait Calendar. Customers can order portraits in a horizontal or vertical format, in full color, black and white or sepia tones. One can also add special effects on portraits like collages, colorful vignettes, double exposure images etc.

Portrait Innovations reviews and complaints

Portrait Innovations is ranked 29 out of 367 in Photography category

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