Portrait Innovations Contact Information

Customer Service:

  • (704) 499-9359

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Headquarters Address:

Portrait Innovations Corporate Office
2016 Ayrsley Town Blvd. Suite 200
Charlotte, North Carolina 28273
United States

Social Networks:

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Summary of Portrait Innovations Customer Service Calls


Customers Contact Portrait Innovations to Ask about:


  • “Horrible customer service”
  • “Customer service/relations”
  • “Because of the service that I received over the weekend”


  • “Refund status”
  • “Refund”
  • “Want refund not store credit”

Request for Information:

  • “Concern”
  • “Questions about certificate for 150 and no store in West Virginia”
  • “Concerns about an advertised price & being charged something else”

Shipping and Delivery:

  • “I purchased an item in 2016 and did not recieve the item that was delivered to the store it was sent back. I also have the invoice to email you a copy of it.”
  • “Did not receive my portrait”

Activation/ Cancellation:

  • “Canceled my appointment the day of”
  • “Cancel my appointment”

Product/ Service:

  • “Broken printer”
  • “I have been waiting for a redo of my hard cover Easter book and it has been 2 months now I am beyond upset and want to know what’s going on”

Return/ Replace:

  • “Very rude facility will never returns long as you have that girl manager who took Jeff's place”
  • “Return policy”

Payments and Charges:

  • “Coupon said 19.99 But bill was 40 they told me it was fees but coupon said no sitting fee”
  • “Direct deposit”

Website/ Application:

  • “False information on website”


  • “I haven't received my free gifts wrong name printed on cards i was told three times they would be done and mailed out that was dec 7th it is march 23 i still had to call and ask again for them.”


  • “Can’t view my online photos”
  • “Lost pictures in flood”
  • “Not getting books”

Portrait Innovations Rating Stats

1.9 out of 5 stars
based on 656 reviews
See all 1078 reviews reviews

Rating stats

  1. 287 reviews
  2. 200 reviews
  3. 105 reviews
  4. 48 reviews
  5. 16 reviews

About Portrait Innovations

Top 5 Portrait Innovations Services

Photo Service, Customer Care, Photographer, Manager, Child Photo Service

Top 5 Portrait Innovations Products

Photo, Coupon, Family Photo, Photo Book, Canvas

Top 5 Likes about Portrait Innovations

Photographer, How quickly i receive my photos, Speed of photo printing, Variety of poses, Received photos quickly

Top 5 Dislikes about Portrait Innovations

Customer service, Misleading tactics, Quality, Pressure to buy, No apology for poor service


Portrait Innovations is an art company based in China. It specializes in supply of hand painted oil paintings and operates as a professional studio as well. Customers may as well enjoy a great collection of decorative artwork such as Stretcher bars, Watercolor Paintings, Frame, Portrait paintings, Chinese traditional craftwork and more. Portrait Innovations provides its services for custom framing stores, retail chains, photo processing labs, studio and others. The company now provides a 40-portrait package for only $9.95 plus a free 2011 Portrait Calendar. Customers can order portraits in a horizontal or vertical format, in full color, black and white or sepia tones. One can also add special effects on portraits like collages, colorful vignettes, double exposure images etc.

Portrait Innovations reviews and complaints

Portrait Innovations is ranked 27 out of 362 in Photography category

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