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Summary of Portrait Innovations Customer Service Calls

272 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
02:00 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Portrait Innovations to Ask about:

Staff:

  • “Horrible customer service”
  • “They did not edit them the way I asked and poor customer service”
  • “Disappointed in the service”

Request for Information:

  • “Concern”
  • “Questions about certificate for 150 and no store in West Virginia”
  • “Concerns about an advertised price & being charged something else”

Refund:

  • “Refund”
  • “Want refund not store credit”
  • “Refund on card”

Shipping and Delivery:

  • “I purchased an item in 2016 and did not recieve the item that was delivered to the store it was sent back. I also have the invoice to email you a copy of it.”
  • “Did not receive my portrait”

Activation/ Cancellation:

  • “Canceled my appointment the day of”
  • “Cancel my appointment”

Payments and Charges:

  • “Coupon said 19.99 But bill was 40 they told me it was fees but coupon said no sitting fee”
  • “Direct deposit”

Product/ Service:

  • “I have been waiting for a redo of my hard cover Easter book and it has been 2 months now I am beyond upset and want to know what’s going on”

Return/ Replace:

  • “Return policy”

Cards:

  • “I haven't received my free gifts wrong name printed on cards i was told three times they would be done and mailed out that was dec 7th it is march 23 i still had to call and ask again for them.”

Other:

  • “Pictures not in my gallery. Not satisfied”
  • “Pictures not in my gallery”
  • “My portraits were sent back”

About Portrait Innovations

Top 5 Portrait Innovations Services

Photo Service, Customer Care, Photographer, Manager, Child Photo Service

Top 5 Portrait Innovations Products

Photo, Coupon, Family Photo, Photo Book, Canvas

Top 5 Likes about Portrait Innovations

Photographer, How quickly i receive my photos, Speed of photo printing, Variety of poses, Received photos quickly

Top 5 Dislikes about Portrait Innovations

Customer service, Misleading sales tactics, Quality, Pressure to buy, No apology for poor service

Summary

Portrait Innovations is an art company based in China. It specializes in supply of hand painted oil paintings and operates as a professional studio as well. Customers may as well enjoy a great collection of decorative artwork such as Stretcher bars, Watercolor Paintings, Frame, Portrait paintings, Chinese traditional craftwork and more. Portrait Innovations provides its services for custom framing stores, retail chains, photo processing labs, studio and others. The company now provides a 40-portrait package for only $9.95 plus a free 2011 Portrait Calendar. Customers can order portraits in a horizontal or vertical format, in full color, black and white or sepia tones. One can also add special effects on portraits like collages, colorful vignettes, double exposure images etc.

Portrait Innovations reviews and complaints

Portrait Innovations is ranked 24 out of 354 in Photography category

Area Served

USA

Payment Methods

VISA

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Portrait Innovations Stats

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