Portrait Innovations
Reviews and Complaints
Portrait Innovations - Photo Review from Sioux Falls, South Dakota
Go Somewhere Else
- Misleading sales tactics
- Pressure to buy
Preferred solution: Let the company propose a solution
Photos Review
Inconsiderate and unprofessional
- Customer service
Preferred solution: don't schedule appointments 10 minutes apart and if a problem arises and you know you are running behind (I am realistic, I know things happen) BUT let your customers know! I wasted a whole day preparing and driving to the studio for NOTHING!
No Free Mug!!!
- How quickly i receive my photos
- Customer service
- Misleading sales tactics
Preferred solution: Deliver product or service ordered
Lots of pressure to buy extra pictures
- Photographer
- Customer service
Preferred solution: Let the company propose a solution
Portrait Innovations - Photo Review from Columbia, South Carolina
Purchased CD - Later Found That I Didn't Have Rights To Use It
- Misleading tactics
- Misleading sales tactics
- Pressure to buy
Preferred solution: Deliver product or service ordered
Portrait Innovations - Photographer Review from Las Vegas, Nevada
Portrait Innovations - Pictures Review from Lockport, Illinois
Portrait Innovations - Canvas Portrait Review from Chicago, Illinois
Forced to have LONG presentation...
- Presentation
- Bait and switch
- Quality
Preferred solution: Let the company propose a solution
Portrait Innovations - Photo Session Review from Morton Grove, Illinois
Horrible!
- Pressure to buy
- Quality
- Photographers
Preferred solution: Let the company propose a solution
Very UNPROFESSIONAL
- Customer service
- Misleading sales tactics
Preferred solution: Let the company propose a solution
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I visited Portrait Innovations in Ridgeland, Mississippi on Saturday evening. My appointment time was made for 6:00PM.
I arrived at 5:45. My daughter and I didn't start our shoot until 7:25. I had a coupon for the family portrait special for $19.99. That's all I came to buy and that's all I wanted.
I made that clear to Nicole (I think that's her name), but she did not care. She told me "why did you come in here with that mindset like that's all you gone buy". I said once again to her, "that's all I need and that's all I will buy". Anyways.
she took over 50 pictures of us, and as we started to narrow down the favorites, I told her I had somewhere to be at 8:00. She did not care. She continued to try to sell me $400 worth of pictures, I kept telling her no. She refused to listen to me.
I guess her commission or whatever was more important than making a customer happy with what they wanted. I feel she tried to manipulate me and make me purchase something I said I did not want. She don't know what my income is or if I'm experiencing financial hardship to try and make me purchase something I did not want or need. She didn't care about what I was saying at all.
Little did she know, she was trying the wrong person. I became very irritated with her behavior, I asked her to not show me any more pictures, and print the one I picked out, she refused! I did not receive great customer service! I politely got up and walked out!
She was HORRIBLE!
You should not have people like this working in your studios!!!!!!!!! I will NOT be going to another Portrait Innovations EVER AGAIN!
just so you know she is required by the company to go over all of the packages they have to offer...its protocol for them....if you dont have the time to sit and listen then you need to take pictures at a different time.....they cannot always control how long the session is going to take because of who is in your sessions and the sessions before. Especially since this is their busy season, well ending of it, nothing is in their control. But they are required to do exactly what she did so at least her bosses will be happy