Portrait Innovations
Reviews and Complaints
Portrait Innovations - Photo Service Review from Saint Peters, Missouri
Portrait Innovations - Photo Service Review from Davenport, Iowa
Portrait Innovations Customer Care Review
Portrait Innovations Photo Review
Bait and switch
- Deceptive sales tactics
Horrible Experience at Portrait Innovations- Never will return
VERY poor company who doesn't care
Preferred solution: Let the company propose a solution
Portrait Innovations Photo Services Review
Portrait Innovations - Photo Service Review from Madisonville, Kentucky
Portrait Innovations - Photo Review from Columbia, Tennessee
Rude Manager, Liz, at Wilmington, DE location
- Customer service
Preferred solution: Full refund
Portrait CD reprints
My name is Jennifer Norris and I can be reached at jennifer.norris79@***.com My family and I were in the Lafayette, IN studio on Dec. 26, 2015 at 10am.
My siblings, our kids and my mom got a family picture taken. We were pleased with the pictures that we had taken at the studio, but last night February 19, 2016 we went into Meijer in Lafayette, IN to print a couple pictures off the CD. After they were printed the staff member working at the photo department said he couldn't sell them to us because it had the watermark of Portrait Innovations on them. He said he need a written copyright release to sell them to us.
So by that time the Portrait Innovations studio was closed. We left the store with no pictures. This morning Feb. 20, 2016 my mom called the studio in Lafayette, IN and explained to them what happened and the girl she talked to said we didn't buy the high resolution package to get the copyright release.
If we wanted that we would have to spend $70 more and get two more prints to get the release. We don't want to spend more. We had already spent enough and besides we always get the package with the CD so we can make reprints. We have never been told we couldn't make reprints without the copyright release.
The person that took our pictures was Melissa W. We have always gone the Lafayette Studio because it is convenient and close to home (Reynolds, IN) and because we have been pleased with the pictures that are taken. Actually we went to Walgreen's.com after our studio session and downloaded a picture from the CD to make family picture cards and they printed them with no problem. I guarantee we will not be back to the Portrait Innovation Studio in Lafayette, IN or any other Portrait Innovations because of this.
We spend close to $300 every 6 months to a year.
I hope you understand my frustration in this matter and hope I hear from someone soon regarding this matter. Thanks so much!
- Photo quality
- Received photos quickly
- Photographer
Portrait Innovations Photo Services Review from Columbus, Ohio
Portrait Innovations - Manager Review from Dayton, Ohio
Poor customer service
- Employees or how dirty place was
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Went on saturday he called my daughter patatoe which really upset her deleted all our pictures after we said we were doin promo asked about dvd ignored us still waitin on pic probably wont go back my kid iws embarrassed and last time they let us choose the potrait on the promo and it could be different from package portrait very rude guy acts like he doesnt know how to handle the kids.and why does this have to be fifty characters to tell you that you suck