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2.0 Based on 341 reviews
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    • Photographer 10
    • How quickly i receive my photos 7
    • Speed of photo printing 6
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    • Customer service 35
    • Misleading sales tactics 26
    • Quality 14
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We purchased a photo package from Photo Innovations, but we were very disappointed with their approach to selling and their pricing was extremely high - some of our best local photographers charge far less for more photos. We decided to go to photo innovations because we only wanted a few photos and we wanted a quick solution. The actually process was fine - they were great with our daughter and the photos were very good. After the shoot, sat us... Read more

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I am beyond outrage at the photographer at Potrait Innovations. My daddy who is afraid he won't be living long wanted to take photos with his family. What a big freakin mistake to have chosen Potrait Innovations. How do you pay so much for photos and people bodies are cut off? How do you pay so much money for photos and the photographer didn’t make sure everyone was looking? How do you pay so much money for photos and the photographer and their... Read more

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Had an appointment today for the Evansville, IN location. The man that called to confirm my appointment (even though i had already done so online) was super rude. He basically said i needed to expect to spend $300-$400 or no need to come and said it was aggrivating when customers made their appointment online. He aslo basically saidnwe couldnt use coupon unless we bought a $200 pacakage. DID I MENTION HE WAS RUDE. we canceled our appointment... Read more

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Very unprofessional organization with rude careless people as photographers. We live in Florida with our children and grandchildren living in Midland. They went there per our request for family portraits for our home. At the end of their session they were trying to sell our children a $350 package which we had no interest in purchasing. We talked to the lady on the other end of the end of the line and informed her we just wanted 5 portraits. She... Read more

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I had an appointment at the Medina, OH location earlier today and could have not been less pleased with my experience. I got an attitude as soon as I walked in from the female employee. The photo session went great until it got to the part of going over the picturesto purchase. I told the male employee exactly what I was looking to purchase. He immediately developed an additude as if I was wasting his time. Both employees were exteremely... Read more

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Everyone is entitled to their own opinion, but I believe Portrait Innovations is a growing business. I agree that portrait innovations is short staffed and every appointment is 10 minutes. I'm a employee and also a photography major. I care about my clients and that shows through my passion and my photographs. My manager has her Bachelors degree in photography. From Central Michigan University. Her passion also shows through her engagement with... Read more

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Horrible experience!!! I went there with my 8 month old and waited almost 3 hours to have our pictures taken because they were short staffed and they were doing someones senior pictures the girl told me it would only be 30 minutes. Then we ordered the brag books and they spelled my daughters name wrong after I told them 3 times how to spell it but didn't it to me befor finalizing it. On top of that she didn't let me pick the cover of the books... Read more

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I went the tlocation on Arlington in akron ohio ive spent 1000's of dollars here getting pictures done and a young blonde haired skinny girl was rude could have chose to address us differently NEVER going back to this location

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We visited the Champions Village location in Houston for newborn photos. That studio was horribly dirty to the point i was worried about putting my newborn on the props. None of the props had been cleaned, let alone sanitized and the entire studio was filthy. We waited over an hour before our session and we had an appointment. The photographer, Amy, was awful. The pictures were amateur, at best. She was horribly rude and extremely forceful... Read more

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We had an appointment at 1:50 for my daughters senior pics and they were behind and we waited 30 minutes. Photographer with long black hair was rude and my daughter did not feel comfortable with her and therefore didn't smile in her pics. She asked my daughter to change in her other outfit and my daughter didn't want to do anymore pics because she didn't feel comfortable with photographer and I told the photographer this and she told me "no,... Read more

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