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2.0 Based on 391 reviews
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  • Customers like
    • Photographer 10
    • How quickly i receive my photos 7
    • Speed of photo printing 7
  • Customers don't like
    • Customer service 36
    • Misleading sales tactics 26
    • Quality 14

Won't go back again. Darryl the manager doesn't need to be a manager if he can't provide excellent customer service whether it is a disgruntled customer or not these are peoples memories. I session felt rushed as we was the last family that night considering we are a family of 6 if course it would take extra time . Was given incomplete info as far as packages and only badgered to try and get high priced packages 300 400 pictures . Once I was... Read more

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Not 1 but 3 different mice running around. Told girl at front desk while waiting 45 minutes past scheduled appoint and she says, " yeah we know thanks." Ook. Then waited hour extra after first hour of pictures being processed only to see them super dark and text on cards enlarge to not even be able to read and have them redone. Not very impressed but satisfied. Wayne pa.

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Staff Was nice!! But Had to Wait Over a Hour With my 3 yrar old Grandkid which is Not Good.....She Became Very Restless with a Alot of the other Kids who also waiting on Appointment Time!! Not Sure if Staff is aware of how Important Appointment Time is when you Have Small kids!! Our Appointment time 3:30 but Didn't Get Photographed until 5:00!! Not happy at All about that!!

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We had appointment at 210pm and drove 60 miles with 2 little girls. At 3pm they said there was still 4 families ahead of us. The overbook and only have 2 rooms to take pictures. They dont care if you walk out or waste your day. THIS PLACE SUCKS AND THEIR KIDS BEHIND THE DESK DO NOT CARE ABOUT YOUR DAY BEING WASTED. Please plan atleast a 6 hr window if you still go. This is the Jacksonville fl store..Stay away....Stay away. This place will make a... Read more

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Plan yo spend your ENTIRE DAY here!! Thay get to you an hr AFTER your appointment. Then you wait ANOTHER HOUR to view your pictures. And wait. .theres nore. You will GET SKIPPED OVER unless you speak up

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Terrible. I would never go back. I had an scheduled appointment for my three children. They took us back 40 min after the scheduled time. My youngest child cried the entire time after being there so long. I wanted to buy the pictures that had been taken but they refused to let me because they didn't take the "minimum amount". My baby continued to cry and they refused to allow us to buy from the pictures that had been taken at that point. The... Read more

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Coming from a former employee...NEVER USE THIS COMPANY TO GET YOUR PHOTOS DONE!! THE COMPANYS POLICIES ARE NOT FAIR!

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What a freaking joke!!!!! Appointment time of 620 and at 730 there were still 3 families in front of us!!!! With a toddler waiting any longer was not an option!!!! Will never go back!!!!

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Horrible experience. We waited over 2 hours. When I asked why the answer was"everybody books at the same time slot..." that's genius. Never would go back.

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Photographers are rude there is no pint to make an appointment the book 4 people for the same time but even if you are there first they will go in order. They are unorganized and don't work well with children.

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