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Unsatisfied with your business handling. We were under the impression that we could return any part of the product did not want. This seems to be not the case. We tried to return some of the Photos and Jason would not let Us return any items or give Us anything. This...
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1.0
#1061962
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Booked an appointment and we sat for almost two hours after our appointment time before we were seen. Staff was rude, background choice was terrible, and the staff decided what they felt would be best for us in the pictures. What we wanted was not considered at all....
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1.3
I didn't like
  • Misleading sales tactics
  • Disrespectful
  • Price deception
#1057163
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I have been coming here for almost 6 years now and the past year I feel the service has gone downhill. My last time there my photographer was the only person there and had to stop our session 8 times to either answer the phone or help someone who came in. I feel it is...
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#1048996
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Portrait Innovations - Worst customer service ever

Portrait Innovations
#1059077
Went to take photos in Plainfield for fathers day for my daughter . And the lady assumed because me and my friend came together that we were Family and said we could not use two coupons. She was really rude. And I'm n pleasant. I tried to explain this to the lady and she wouldn't listen.
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Portrait Innovations - Rude,RUDE!!

Portrait Innovations
#1058966
1.0
It doesn't even matter trying to contact someone else, because if the leadership is the same way some of the employees follow. But they have to realize they can LOSE MORE AND FASTER THAN THEY EXPECT being that way!! They will be out of business!!
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Portrait Innovations - Customer service is suck

Portrait Innovations
#1056083
2.2
had an appointment for a sitting.Manager made us wait for nearly an hour after our set appointment while she helped anyone else who came in the door even when there were other staff available just because I was 5 minutes late for my appointment
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Portrait Innovations - Bad experience, items not received

Portrait Innovations
#1047301
1.9
Did not receive all items, and felt pressured to purchase items that I repeatedly said I did not like, was pretty much disappointed with whole experience. Photographer not good with children or the public in general.
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Portrait Innovations - Misrepresentation
Rant: At the Little Rock studio: My most horrible experience and why I'll be telling everyone about it...I had family photos done a couple of years ago...bought the special and a couple of extra sheets, and the cd with all the photos from our session on it high res. I...
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1.0
#1047290
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We took my one year old to Portrait Innovations for a photo shoot. When my older daughters and their cousins turned one, we had an individual photo taken of each child sitting in a chair wearing a blue dress. The blue dress belonged to their grandmother. We wanted my...
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1.3
I didn't like
  • Time commitment
  • Employees or how dirty place was
  • Lack of concern for customer
#1046235
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Portrait Innovations - Most Unpleasant Uncaring Unhelpful experience!
I had an appointment for a sitting. Manager made us wait for nearly an hour after our set appointment while she helped anyone else who came in the door even when there were other staff available. We had 2 toddlers for the photo shoot who where crying and tired by the...
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Anonymous
Anonymous

Not blaming the victim, but you should have gotten a clue that they are severely understaffed when she kept helping other customers. The photographer shouldn't have any type ...

Anonymous
Sue

I feel for you being a mother of 2 and I can only imagine how stressful that was for you! I've heard from so many other mothers that Portrait Innovations had awful customer se...

1.6
I didn't like
  • Manager
#1041767
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I will never shop with portrait innovations again not only was there only one staff working she was very slow and unprofessional appears she was very fuatrated also because she was alone this was the longest photo session and wait i have had and once i left at about...
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dd2017
dd2017

I'm sad we share a similar unpleasant experience with Portrait Innovations! Why hasn't this company changed it's policy's and revamped their customer service! ? If only we had...

1.0
#1041356
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My photographer and pics, and people were awesome. 1) My daughter had pics of her children and her family 2 weeks ago 2) I was unable to use pkg, with my family pic including her . unless she was not in the picture I understand that to a point, but I had no idea she...
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Anonymous
Jacki

I just had the same thing happen!! I told them I didn't want any of them and left!!! And emailed corporate. Not that anything will get accomplished!!!

2.0
#1038896
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This will be the Portrait Innovations in Snellville, GA. My appointment was scheduled for 4:30pm on yesterday and my daughter did not take her pictures until almost 7:00pm. We waited over two hours to take some pictures...ARE YOU SERIOUS!!!! I'm not sure the system for...
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1.2
I didn't like
  • I will never ever visit this location again
#1038547
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Elizabeth at potrait invitations is rude and very disrespectful. I am not sure how she is a manager with such poo people skills.I had an appointment today at 5:20 and had an emergency at my home. A small fire in the backyard. At 4 I called them and advised I would be...
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1.0
#1038215
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