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We have been using Portrait Innovations for almost 2 years, since the birth of our great-granddaughter. Justin, Alex and Amanda have always treated us and our family with nothing but total respect. We've never had to wait past our portrait time. If we arrived a few...
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5.0
#1088515
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I have patronized Portrait Innovations for many years but this last visit was awful. The issue I have is three-fold. First the customer service provided was terrible. While we were in the middle of our session we were told we would be moving to the back, (no...
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#1087877
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The studio session went well. Afterwards they told me that I couldn't get my pictures that same day because their printer was down so they said wait a couple of days and they'll call me to let me know when they printed. Okay no problem. No phone call. I call a couple...
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1.2
#1087407
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Portrait Innovations - Grandkids 2017

Portrait Innovations
#1075209
5.0
I loved our trip there today.Bruce was amazing with all 6 of my grandkids!Thats difficult because their ages range from 8 months to 11.However Im very pleased!Thanks Bruce!
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Portrait Innovations - Worst customer service ever

Portrait Innovations
#1059077
Went to take photos in Plainfield for fathers day for my daughter . And the lady assumed because me and my friend came together that we were Family and said we could not use two coupons. She was really rude. And I'm n pleasant. I tried to explain this to the lady and she wouldn't listen.
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Portrait Innovations - Rude,RUDE!!

Portrait Innovations
#1058966
1.0
It doesn't even matter trying to contact someone else, because if the leadership is the same way some of the employees follow. But they have to realize they can LOSE MORE AND FASTER THAN THEY EXPECT being that way!! They will be out of business!!
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Portrait Innovations - Customer service is suck

Portrait Innovations
#1056083
2.2
had an appointment for a sitting.Manager made us wait for nearly an hour after our set appointment while she helped anyone else who came in the door even when there were other staff available just because I was 5 minutes late for my appointment
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I called to get a picture sent to me in the right file after buying a bunch of pictures and the CD of my session, but the pic from the CD wouldn't download right.. I've used this company three times and because I couldn't find the receipt and they no longer had it on...
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2.4
#1080189
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Got through my email several times the same package deal for 23.99 including hi res disc and copyright release coupon and went to the studio and had pictures made of my 1 year old granddaughter. I offered the coupon as soon as I walked in and was told they'd get it at...
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Anonymous
Anonymous

The $23.99 promotion comes with the cd of only that selected image, not of the whole session

2.0
I liked
  • Pictures
I didn't like
  • Forced to pay when coupon clearly stated cd part of the package
#1078458
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I took both my girls to get pictures done on the 6th of July in honor of Independence Day. Our appointment was at 1030 we didn't start our session until 1140. I was understanding of that. The guy taking our photos was not understanding of us having a 14 month old. She...
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2.2
I liked
  • Kids that are in the pictures
I didn't like
  • People working for this company
#1076382
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Since there is no where on here to actually review this place (not surprised) I will just post here! For my first Mothers Day my husband asked what I wanted, the only thing I wanted was to get professional pictures of my newborn daughter(who spent the first 6 weeks of...
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1.0
#1073033
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I set up an appointment online through the website for a 33 portrait package and a 16 x 20 canvas for 2399. When I got there they said that that portrait package and the canvas was in addition to purchasing another package. I had to pay $80 which was the cheapest...
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2.2
#1071894
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I had a 12:40 pm appointment today at the Clarksville Indiana location. A male called me to confirm my appointment around 11:45 am I then told him me and my 4 kids were still coming but if we were about 5 minutes late will it be okay? He then told very rudely "no i...
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1.0
#1068787
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Unsatisfied with your business handling. We were under the impression that we could return any part of the product did not want. This seems to be not the case. We tried to return some of the Photos and Jason would not let Us return any items or give Us anything. This...
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1.0
#1061962
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