Portrait Innovations Complaints and Reviews

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  • Customers like
    • Photographer7
    • Speed of photo printing3
    • Variety of poses3
  • Customers don't like
    • Customer service30
    • Misleading sales tactics25
    • Pressure to buy13

  • 17 hours ago
  • Photography
  • Athens, Georgia
  • 3
  • REVIEW RATING 4/5

My recent photo experience in GA has been a lot worse than my experience with a studio in IA. The GA studio was unpleasant when we were running 2 min late to our appointment. I called them to warn them, as we live an hour away, they said that they would turn us away if we were late. When we got to the studio 10 min earlier (I raced like mad), we had to wait to be seen until I located a staff... Read more

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  • Aug 28
  • Photography
  • Pretoria, Gauteng
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

VERY VERY RUDE... AND NASTY BAD ATTITUDE... I WENT IN 2 TAKE PICTURES OF MY SON AND DA WOMAN QUOTE ME 1 PRICE AND DEN CHARGES ME ANOTHER.. AND WHEN I TRYED 2 TALK 2 HER ABOUT IT SHE HAD A NASTT ATTITUDE AND WAZ BEING REAL SMART AND FLIPED AT DA MOUTH... AND I BEEN *** SINCE MY SON WAZ 9 DAYZ OLD... I REALLY THINK YALL NEED 2 GET BETTER PPL WHO REALLY WANNA DO DERE JOB AND DAT ARE NOT RUDE AND... Read more

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  • Aug 22
  • Photography
  • Albuquerque, New Mexico
  • Portrait Innovations Child Photography
  • 64
  • REVIEW RATING 4/5

Have previously used this studio with no problems. This time was horrible from start to finish. Madr an appointment online just to wait 45 minutes for appointment time. There was no apology for starting late. Photographer had no experience with children which resulted in pictures that offered no smiles at all. Paid almost $400 for package that included a portrait canvas which when it arrived had... Read more

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  • Aug 17
  • Photography
  • Southaven, Mississippi
  • Rude Photographers
  • 84
  • REVIEW RATING 4/5

I have been a customer for a while my daughter and I so it was time for grand baby pictures my daughter schedule an appointment for her and made appointment for myself we went in for our appointment we got their told them our names for appointment and the young lady said we couldn't do it and another guy worked their was in a total different conversation stopped what he was doing and made his... Read more

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Made appointment on line never got a confirmation email went to appointment and was told that they never got an appointment request lady was VERY VERY RUDE. WON'T BE BACK!!!!!! Add comment

  • Aug 11
  • Photography
  • Williamsburg, Virginia
  • Portrait Innovations Child Photography
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

I went to the Newport News VA location and the photographer was actually very good with my children however her photography skills were severely lacking. I told her that her choice of placing my children ( all very fair skinned , blonde haired and blue eyed) on a white background wan't a good idea especially since one of my children was wearing a white shirt. Not only did dhe still place them on... Read more

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  • Aug 03
  • Photography
  • Carbondale, Colorado
  • Portrait Innovations Portrait Package
  • 173
  • REVIEW RATING 4/5

I have been to portrait innovations several times and know how the process works. As i go to choose my pictures the lady starts by lying to me to up her sales, when i call her out on it she says well we must have changed things the last few months. Knowing that was not true as i had seen what i wanted advertised online i went to the lowest package possible. Lower then i was originally going to... Read more

Was this review helpful? 1 0

I was very upset at how I was treated today at my photo shoot . I was asked if I had taken pics on my phone while in the studio when I clearly had not . I don't like being accused of something I didn't do . They were very pushy and rude I will never go back there again . Add comment

  • Jul 31
  • Photography
  • Olive Branch, Mississippi
  • Portrait Innovations Portrait Printing
  • 61
  • REVIEW RATING 4/5

Lighting off blurred photos. Cut top of head off. Poor customer service and etiquette On phone when calling and when asking for reprints. Did get a discount but was accused of cursing on phone which never happened. Have used this studio five years One time i went to Collierville due to same issue with camera & lighting issue but thought by now they resolved their issues Unfortnately they have... Read more

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  • Jul 31
  • Photography
  • Miami, Florida
  • Portrait Innovations Baby Photo Service
  • 64
  • REVIEW RATING 4/5

Very poor customer service...attitudes were crappy. We had a 8 day old and the photographer was very unwilling to set up the pose we requested..she was all "squished" looking. Did not buy . This was my first time using this company . my daughter ans her family were here the week before so because they had taken picrure of my other granddaughter they refused to honour my coupon. Bad business to... Read more

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