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2.0 Based on 332 reviews
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  • Customers like
    • Photographer 10
    • How quickly i receive my photos 7
    • Speed of photo printing 6
  • Customers don't like
    • Customer service 35
    • Misleading sales tactics 26
    • Quality 14

I use this place several times a year and spend about $250+ everytime. And I have never went without an issue. My recent visit I received a call the night before my appointment saying they were overbooked and they had to cancel. I asked for another time that day and they didnt have any. I got an appointment for the next week and they had one person on staff. They had the same backgrounds they had 6 months before. When checking out I requested... Read more

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We had a 3:15 appointment FAMILY PORTRAIT SCHEDUKED and live over 60 monutes away. We ran into a wreck in Charleston and was late and even thougj my wife called before our appoi tment time to let them know she was told on the phone that she would have to reschedule. Since we were.only 10 monutes away we decided to stoo by and see why thru couldnt fit us in and the woman at the counter told her we didnt jave an appointment. The HORRIBLE VERY RUDE... Read more

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Not going to mention any names.. But the staff are very nice people and care for the customers very much. Corporate is the problem. These girls are forced to do the impossible and are given terrible schedules with no weekends off. Portrait Inovations doesn't care about their employees at all. If they run a bad average they're fired. They're understaffed to save them money so theirs your explanation on why sometimes they need to reschedule. Their... Read more

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I had an appointment at 12:10pm on Saturday Aug 13th at the Mayfield Hts, OH location. I did arrive at 12:15, but was not told anything by the person checking me. I walked in and a lady (Diane or Diana) asked "name?". We told her and she said that we had one family ahead of us to please have a seat. 55 minutes later we decided that we had waited long enough. When we told her we were leaving, she was very rude and proceeded to tell us that... Read more

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I've had some pretty good experiences with Portrait Innovations, but the past 3 or 4 times I have been very disappointed. I have to drive about 45 to 50 minutes one way, to get there and then got terrible service. I use the Chattanooga, TN location because its the closest. I love how reasonable priced and would get more than just a coupon if they were more than one pose that was actually good. The people there now aren't too good at the... Read more

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Hello my name is Whitley Farmer, I am writing to you today to ask you to please consider bringing this amazing company to my town. I live in Mt. Vernon IL and we need a photography place here so bad. There is a couple of smaller businesses that do photpgraphy ,but want to charge families an arm and leg for there photos. Pictures are so important it tells stories of the past and is something families should be able to do often ,but cant because... Read more

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Very rude and misleading. Been goin their for may years and ever since this new guy started its went down hill. He question me since I walked n he door and wouldn't give me the coupon cause I came n with my sister. So I bought them out right and he made me pay more cause they was running a promotion. He didn't take good picture and was rude when u said anything. Then he was rude with the other staff when she was trying to help with getting a... Read more

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I been going their since my baby was a newborn. I had a couple of problens the same location but i love their special and i when back for a cake smash i didt like the pictures but i had no choice but to choose because the party is near by and i want to give out photos Read more

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They is an rip off.If you wanted to used their online coupon or promotion more than once you couldn't. You would have to wait til that promotion ends, because they claim they loses money when people used the online coupons.so whats the point of having coupons if you loses money and cant used them more than once,I never heard such an thing and they wonder why there business is going down. I want be back there again Read more

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I called Portrait Innovations today to see about releasing the copyright on the portrait CD that I purchased so I can make copies when needed at other locations that makes copies. I tried making copies at Wal-mart on their photo copy machines but their associates told me that I needed a copyright release in order to develop pictures from the CD disc. I was told by Portrait Innovations that since I didn't spend over $300 on a package that the... Read more

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