Portrait Innovations Complaints and Reviews

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Portrait Innovations
Main address: 2016 Ayrsley Town Blvd. 28273 Charlotte NC
704-499-9300, 704-499-9301 ,
  • 156+5 mobile complaints
  • $18.1K claimed losses
  • $113 average
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  • 2 hours ago
  • Other
  • Fort Wayne, Indiana
  • Virtual Website
  • 1

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I shared it to them they lost our business we went faithfully too. I will be making sure to let people know the new change as well. I know my family was upset if I would have known I would of went some other place that offers it so my family can pick their gifts themselves. They... Read more

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  • 1 day ago
  • Photography
  • Irvine, California
  • 20

In July I had a coupon to use at Portrait Innovations. I used it and was very pleased with everything. I got an email with a new coupon in August. Perfect! I make the appointment nothing is said. They call the day before my appointment to confirm and they inform me that I can't use the new coupon because I already got that special, just a different product. Excuse me but these are 2... Read more

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  • Aug 10
  • Photography
  • Rockford, Illinois
  • Birthday Pictures
  • 3
  • 3
  • 79

Imfefrom Wenona Il and drive the almost two hour drive to Rockford studio with a 3yr old,1year old and a 3 week old. We get there 15 minutes early and end up sitting for an hour past our time. So the 1year old didn't want to take her birthday pictures. Then the 3 year old was crazy n bored. So they told us we would have a cake smash picture never got it. Every picture was on a white or black... Read more

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Not happy with the service I received from portrait innovations in Avon Ohio.. She was rude and made rude remarks..I want my money back!!! Add comment

I bought a 6 pose package just to get the cd of my images so I could print them else where but they did not tell me that the cd didn't come with the copyrights release. What a waste of time, energy, and money! Add comment

  • Aug 04
  • Photography
  • Missing Cd
  • 46

I, Stephanie Bernard had an appt on 8-3-14 I got my pictures and went out to eat and oh what I discovered no CD. I drove 30 min to 45 min to take pic and no CD I am pissed. Then for the rep at corp to tell me they can mail it to me but they are not responsible for it if lost in the mail.This is ludicrous. Your mistake not mines. I will NOT get more pictures from your studio with this type of... Read more

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  • Jul 31
  • Photography
  • Bad Customer Service
  • 56

I had an appointment at 1230 I arrived 1240 Nate the manager at Pembroke Pines, fl office told me I need to wait 45 min I said no problem after waiting 45 min I found out from Nate the manager that the photographer that I have been waiting for 45 min has to leave early therefore I need to have someone else take my son picture. I told him why you have me waiting 45 min knowing that the... Read more

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The Lincoln NE location was horrible. First I made 2 appointments for two different families and the manager literally threw a temper tantrum throwing items on the counter. Also Edward promised my pictures would all be printed portrait instead of landscape -- all printed landscape!! Add comment

  • Jul 22
  • Photography
  • Photo Package
  • 3
  • 3
  • 132

Portrait innovations is lying to you. They'll tell you they don't keep your photos on file to make you buy a package that comes with a CD. They actually do keep your pictures, usually for several months. Also that CD they pretty much strong armed you to buy? Useless. It's copy right protected so you can't use it anywhere to get prints. Nor can you print them out yourself at home because it says... Read more

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