Portrait Innovations Complaints and Reviews

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  • Customers like
    • Photographer5
    • Variety of poses3
    • Speed of photo printing3
  • Customers don't like
    • Customer service27
    • Misleading sales tactics24
    • Pressure to buy13

Got wrong picture.. Wasted money.. Don't have access to other pictures.. Add comment

  • May 22
  • Photography
  • Pretoria, Gauteng
  • Kids Pictures
  • 62
  • REVIEW RATING 4/5

I went to the Fairview portrait innovations. We arrived ten minutes prior to our 10 am appointment. The place was packed. It didn't take long for them to get us for our appointment even has busy as they were which was nice. However, I felt so extremely rushed with everything that it made it miserable to even be there. We went for my twins first year photos so it meant a lot to me. You would think... Read more

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Took my daughter for graduation photos photographer was nice at first but when it came time for me to tell her I wanted to use the coupon they have on their website she flipped out ! She became the rudest person ever don't waste your time the photos aren't that great and they stand there and try to make up 75 poses what a joke Add comment

  • May 15
  • Photography
  • Warrington, Pennsylvania
  • Photo Appointment
  • 1
  • 1
  • 127
  • REVIEW RATING 5/5

I just returned home from my first experience with Portrait Innovations. I am less than satisfied and in fact wish I had not my wasted my time. I took my 2.5 year old and 3 month old. I had a big brother and little sister shirt and wanted a simple background, requesting white. They took us back right away and started. My toddler takes a while to warm up and I was the one to help him. The... Read more

Was this review helpful? 3 0

  • May 14
  • Photography
  • Saint Paul, Minnesota
  • 92
  • REVIEW RATING 4/5

As a frequent customer. I want to say that yes some of the people can be rude or make you wait. Sometimes it's inevitable. But what I'm really upset about is the way these people are treated! I was in a studio today where a lady was yelling at the manager because she was trying to get free stuff. This lady was swearing and yelling in front of my children. My youngest was terrified of this... Read more

Was this review helpful? 5 0

  • May 14
  • Photography
  • Dallas, Texas
  • Photo Appointment
  • 4
  • 4
  • 60
  • REVIEW RATING 4/5

On Saturday May 9th I took my daughter in for her scheduled appointment, at 5:30pm. It was 7 pm when we finally got called back, by then she was fussy, I went in for the 14.99 special and planned on buying one more pose just for her 1st birthday pictures, they said if I only get the one pose then they wouldn't charge me but if I wanted more I would have to pay full cost...I was grateful for the... Read more

Was this review helpful? 0 1

  • May 12
  • Photography
  • Orland Park, Illinois
  • Baby Photos
  • 60
  • REVIEW RATING 4/5

TERRIBLE CUSTOMER SERVICE.....I have had terrible experiences every time I have gone here. In years past trying to get infant pictures with an appointment had proven a waste of time. I would schedule the appointment in time with their awake hours and would have to wait for an hour or more past our appointment time. They would rush through the shots because by that time the children were tired,... Read more

Was this review helpful? 1 1

  • May 12
  • Photography
  • Fairfax, Virginia
  • Pictures
  • 28
  • REVIEW RATING 3/5

Took my grandson in on April 26, 2015 to have Mother's Day Pictures taking was told the pictures would be back before Mother's Day here it is May 12, 2015 and still haven't gotten my Picture's or books that I order they claim they sent me a email I asked for a copy of that and of course it was computer generated bull *** then the customer service lady at Corporate puts me on hold for 20 minutes... Read more

Was this review helpful? 0 0

  • May 03
  • Photography
  • Atlanta, Georgia
  • Canvas Portrait
  • 181
  • REVIEW RATING 4/5

Portrait Innovations ruined our family picture experience today. When we heard about their Mother's Day special for $29.99 with the 16x20 canvas we immediately booked our appointment. We had other photographers in mind, but choose them specifically for that canvas!! After we took all of our pictures of our large family group and were picking our collection, we were told that the special had been... Read more

Was this review helpful? 1 1

  • May 01
  • Photography
  • Houston, Texas
  • Photo Appointment
  • 1
  • 1
  • 87
  • REVIEW RATING 4/5

Did not honor scheduled appointment time; Manager Julie at Portrait Innovations in Sugarland, TX was not professional at all. From what I understand she has lots of complaints but seems no one cares. Lots disgruntled people waiting with babies to have pictures done why even take appointments. The worst part no apologies just a fake smile. Even when we told them we had traveled quite a distance... Read more

Was this review helpful? 0 1

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