Portrait Innovations Complaints and Reviews

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  • Customers like
    • Photographer7
    • Speed of photo printing3
    • Variety of poses3
  • Customers don't like
    • Customer service29
    • Misleading sales tactics25
    • Pressure to buy13

  • 8 hours ago
  • Photography
  • Carbondale, Colorado
  • 2
  • REVIEW RATING 3/5

I have been to portrait innovations several times and know how the process works. As i go to choose my pictures the lady starts by lying to me to up her sales, when i call her out on it she says well we must have changed things the last few months. Knowing that was not true as i had seen what i wanted advertised online i went to the lowest package possible. Lower then i was originally going to... Read more

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I was very upset at how I was treated today at my photo shoot . I was asked if I had taken pics on my phone while in the studio when I clearly had not . I don't like being accused of something I didn't do . They were very pushy and rude I will never go back there again . Add comment

  • 2 days ago
  • Photography
  • Olive Branch, Mississippi
  • 14
  • REVIEW RATING 4/5

Lighting off blurred photos. Cut top of head off. Poor customer service and etiquette On phone when calling and when asking for reprints. Did get a discount but was accused of cursing on phone which never happened. Have used this studio five years One time i went to Collierville due to same issue with camera & lighting issue but thought by now they resolved their issues Unfortnately they have... Read more

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  • 2 days ago
  • Photography
  • Miami, Florida
  • 18
  • REVIEW RATING 4/5

Very poor customer service...attitudes were crappy. We had a 8 day old and the photographer was very unwilling to set up the pose we requested..she was all "squished" looking. Did not buy . This was my first time using this company . my daughter ans her family were here the week before so because they had taken picrure of my other granddaughter they refused to honour my coupon. Bad business to... Read more

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  • Jul 30
  • Photography
  • Tiro, Ohio
  • 1St Year Birthday Pictures
  • 31
  • REVIEW RATING 4/5

took my granddaughter to portrait innovations to get her 1st year birthday pic the man had no knowledge on how to deal with a 1 year old...we wanted birthday pics and we got spring pics a couple of her photo was with a a small soccer ball that was missing patches....we spent good money on the dress we wanted for her pictures total waste got one photo of her full body in the dress the back... Read more

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Need to speak with a general manager from Portrait Innovations regarding the worst Experiance my family ever had there. Add comment

  • Jul 24
  • Photography
  • Dayton, Ohio
  • Portrait Innovations Baby Photo Service
  • 49
  • REVIEW RATING 4/5

Took a 1 year old to get pictures done, he is a boy she used a white rocker instead of boy type props. She did not seem like she cared how the picture looked. After the pictures were done we got just the cheaper packages and she was not happy that we did not take pictures that she thought was good. First of all it was none of her business which pictures we bought. Last couple of times at the... Read more

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  • Jul 22
  • Photography
  • Allentown, Pennsylvania
  • Portrait Innovations Photo Services
  • 37
  • REVIEW RATING 4/5

I will no longer be going to any Portrait Innovations location. They give out wrong information and dont know how to give customer service. They rather have there customers unhappy and upset. I love the photo we got for my mom yesterday but it has been a struggle and a half to get it and for it to look like that... They dont know how to do all with children, let alone take a photo with the... Read more

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  • Jul 20
  • Photography
  • Stafford, Virginia
  • Portrait Innovations Baby Photo Service
  • 53
  • REVIEW RATING 4/5

Picture this (no pun intended) Friday evening No. Va., traffic is a bear, me and my wife go to the Central Park, Va location we arrive early my daughter is stuck in interstate 95 traffic. We have the last appointment of the day at 5:45 pm the business closes at 6pm. The manager Joe says we can wait until 6:15, then we have to lock up. My wife explain the traffic scenario to Joe it was 6:20 and my... Read more

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Didn't like photos. Was a baptism pictures, half the pics were all white backgrounds, couldn't even see d dress, only her face showed. Have spent hundreds of dollars there, never had a bad experience before. I wasn't able to go but I paid for the photos. Add comment

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