2.3
  • Photographer4 votes
  • Variety of poses3 votes
  • The photographer1 votes
  • Customer service14 votes
  • Misleading sales tactics10 votes
  • Quality7 votes
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  • 1 hour ago
  • Photography
  • Hendersonville, North Carolina
  • 1

I went to the innovation in spartanburg at 5:00 it was very unprofessional. I came at 5:00 pm called first. When I got there I was treated very rudely.The manager was nasty because she was under alot of stress. SHE TOLD ME im sorry I cant all those baby are crying and the camera broke down SHE Walk off when we were talking. I would have loved to changed clothes during the session. After waiting... Read more

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  • 4 hours ago
  • Photography
  • Hendersonville, Tennessee
  • 1
  • 1
  • 12

This happened in the Lees Summit, Missouri store. I'm not even going to rate this place because they don't deserve even one star. If I could give negative stars I would. This is a place that refused to take a 4 year olds picture, 4 days before Christmas. A four year old who is all dressed up and so excited to have a picture day! Just because she is from a separated family and one side of the... Read more

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  • 4 hours ago
  • Photography
  • Hendersonville, Tennessee
  • 6

This happened at the store in Lees Summit, Missouri. I'm not even going to rate this place because they don't deserve even one star. If I could give negative stars I would. This is a place that refused to take a 4 year olds picture, 4 days before Christmas. A four year old who is all dressed up and so excited to have a picture day! Just because she is from a separated family and one side of the... Read more

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  • 6 hours ago
  • Professional Services
  • Huntsville, Alabama
  • Portrait Innovations
  • 6

The manager sucks when you complain about something he gives you a dirty look. He hates for you to request for someone of a different ethnic background. He came me a dirty look the hold time I was their with my family. He does not have manager skills. And if you make appointment you are waiting hour or two for your appointment. They are not kid friendly. This store in Carl t. Jones sucks don't... Read more

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At the studio in South Charleston WV they have pissed me off twice! 1st time they messed up my pics (Dominica) n I didn't buy them, n this time the guy Justin that did them wouldn't let me get the poses I wanted nor pick what I wanted when we were finished. If it happens 1 more time, I'm done with this place!!! Add comment

Horrible. Jacob Bownds is the manager at the Springfield Missouri store and he is a petty, rude, horrible man. They were rude, hateful, unwilling to help. Horrible experience a phone to coporate was no better. Will never return and advise all others to steer clear as well. Add comment

  • 2 days ago
  • Photography
  • Hendersonville, Tennessee
  • Christmas Pictures
  • 70
  • REVIEW RATING 4/5

I have been going here for over 4 years at least twice a year. I always go at Christmas time and Easter. I know by now to make an appointment early in the morning and on a weekday. I have 3 children, a five year old and 18 month old twins. This was by far the worst experience. First, I received 3 calls to confirm my appointment time and was told not to arrive early or late, get there at exactly... Read more

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  • 2 days ago
  • Photography
  • Charleston, South Carolina
  • 45
  • REVIEW RATING 4/5

Called made apt. Asked if the gal who did it last time would b there the day we scheduled for for. She said no. Moved apt to a day which she would so that she would b able to take our pics. Confirmed apt w a phone call from there local office the same night, again confirming that she would b there and would b the one taking our pics. Confirmed. They called the next day(mid day) to confirm yet... Read more

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  • Dec 18
  • Photography
  • Monroeville, Pennsylvania
  • Child Portrait
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

Took my child to get her picture taken. Been going there for years. For her first year, we took her on a monthly basis to get them taken. This time, it was the worst experience ever. We were told that we could use the coupon, then when we got there, we were told we could not!! I called corporate and it was even worse then talking to the store manager! Will not ever go back....they lost a good... Read more

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  • Dec 18
  • Photography
  • Chesterfield, Missouri
  • Pictures
  • 3
  • 3
  • 79
  • REVIEW RATING 4/5

I go EVERY birthday and Christmas and get the ONE "special" package and usually an extra picture of my son. They have ALWAYS sent me an email to view all of the pictures that were taken that day, so I thought okay I'll go back for this Christmas do the same thing I always do and order the books for family. Well, I wasn't told they changed their policy to having to buy a cd (which is $80) in order... Read more

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