Portrait InnovationsComplaints and Reviews

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  • Customers like
    • Photographer 7
    • How quickly i receive my photos 6
    • Speed of photo printing 6
  • Customers don't like
    • Customer service 34
    • Misleading sales tactics 26
    • Pressure to buy 14

I ordered a hundred and twenty dollars worth of pictures and I had a couple of the poses turn out really dark so I had to go back and reprint them. Then I ordered photo books and when I got them they were the same dark pictures and a couple crooked!! I'm very upset about this Add comment

Macon,Ga bad customer service need to Learn that customers keep the business going!! Read more

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Beware!!! This place is ridiculously overpriced went here yesterday with my newborn grandson it was a zoo they hurry you threw the process of taking photos then they explain all the portrait packages that start at 700$ and when you tell them that's too much they get all rude and snotty worst place ever I'll never return you shouldn't have to sell your child to afford the pictures they just... Read more

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Bad experience the lady that helped us seemed frustrated i will never go back!! Add comment

I went there for a family Christmas photo and it was a zoo. They were overbooked, running way behind schedule and there was nowhere to sit. They tried to fast talk us and sell more than we needed. The package deal included a coffee mug, which I never received. I called several times about the mug and kept being told by the manager that it would be mailed from the home office. He was so... Read more

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Wayyyy too overpriced! Don't seem to be competing with other portrait places. Didn't experience anything different than when I went to JCPenneys except Portrait Innovations is more expensive, don't keep your photos on file to be able to reorder later, and don't offer just the cd to buy. Not to mention customer service and corporate office is very rude! I will NEVER go back and I don't recommend... Read more

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I took by baby to take pictures on yesterday my appointment was at 1:40 I got out there almost 4 that's because the photographer had to keep stopping and wait on the ppl that came mind you she was not the only one working and my is small so of course he began to get sleepy hungry and tried. I got so pissed I started to walk out very poor customer services never again Newport News , Va. Location Add comment

Bad service. My infant was scheduled to be seen at a certain time, we ended ul waiting 2 hours. My mug and canvas was supposed to be mailed to me, it was mailed to the store. When I called they told me I had to drive two hours away to pick them up Add comment

The one in "The Shoppes Of Webb Gin" located in Snelkville, Ga is horrible. Absolutely never go here. Very un organized and the associates were horse playing around. One even got into a disputed with me and called me out of my name. This is not a good place to take pictures trust me. Never sacrifice customer service for a cheap price! Add comment

Worst service I've ever experienced I do not recommend to anyone. 1st we didnt recieve our pictures ontime for the holidays to give as gifts we actually weren't told they give them you normally the same day . 2nd unprofessional photography the wrong pictures were ordered . 3rd bad communication in the department and misinformation was given . When I spoke with the supervisor Cathy she was... Read more

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