Portrait Innovations Complaints and Reviews

2.2
  • Photographer5 votes
  • Variety of poses3 votes
  • Fact that i found the place2 votes
  • Misleading sales tactics21 votes
  • Customer service19 votes
  • Pressure to buy10 votes
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Go elsewhere. Like many of the other pissed consumers, I have been sitting here waiting way after my scheduled appointment time. It's clear they way overbooked and have absolutely no respect for other people's time. Add comment

  • Feb 24
  • Photography
  • Columbia, South Carolina
  • Photo Appointment
  • 57
  • REVIEW RATING 4/5

I had an appointment scheduled for 12:00 Saturday. My daughters pictures were not taken till approximately 1:30. What's the point of scheduling an appointment if they're always "running behind"? We had her pictures done back in October the same thing occurred. I thought it was possible they were behind one day but every time I have scheduled an appointment they're always extremely late. Also I... Read more

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  • Feb 23
  • Photography
  • Mansfield, Ohio
  • Photo Package
  • 78
  • REVIEW RATING 4/5

Wow! What a joke!!! I kept telling this associate that we needed our package cheaper. She told us that the package we were getting was the minimum required number of poses for the CD and we have to mail to get the rights to it. She never once mentioned that she was giving us 57 sheets. Who needs that many pics. I paid more in one sitting for this package by 175 than I paid for my grandson's... Read more

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  • Feb 21
  • Photography
  • Woodstock, Georgia
  • Photographer
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

We had an 350pm appointment at Portrait Innovations 32 Blvd,Richmond Heights ,Mo for a two month, five month ,and nine year old the photographer take was taking the photos didnt not take a good session of picture she took four photo and said that the babies were not smiling so we should come back early in the morning when the babies were more happier doing the time that the babies were smiling... Read more

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  • Feb 21
  • Photography
  • Fostoria, Ohio
  • Birthday Pictures
  • 80
  • REVIEW RATING 4/5

I went to get my son's birthday picture's done and spent 400 dollars total, including the CD with the copyright info. I went to staples to get a banner made for his party and found out the release was NOT on the CD. I was told all I needed was the CD. What irritates me the most is not being told the truth about things. When you sell me the CD, make sure you explain what annoying process you... Read more

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Horrible customer service. My appointment was scheduled for 12:00. It's now after 1:00 and we're still waiting for my daughters pictures to be taken. Add comment

  • Feb 15
  • Photography
  • Marlton, New Jersey
  • Photo Appointment
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

I gave this place another chance after having a horrible experience last year. Today was just another one of those experiences. Even though the photographer was just okay, not very personable but okay. When my daughter went to get her sweater and jacket, her sweater was missing off the chair. Someone had taken her sweater. A sweater that was given to her from her grandmother hand crocheted.The... Read more

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  • Feb 14
  • Photography
  • Detroit, Michigan
  • Pictures
  • 3
  • 3
  • 107
  • REVIEW RATING 4/5

I did not know that the Pictures you dont want is forced on you and i did not know the employee has to sell at least $100.00 in pics.You cannot force pepole to spend what they dont have thats wrong you must be honest most of the pics are not done profesional its a rush job get in and get out.Some of the pics eyes closed blurred and they lie saying that if u dont buy the cd its deleted im very... Read more

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  • Feb 13
  • Photography
  • D'iberville, Mississippi
  • Pictures
  • 1
  • 1
  • 123
  • REVIEW RATING 4/5

We got our entire family together during the Christmas holidays. All of our children and grandchildren are scattered throughout the U.S. so this took a lot of planning. We spent a lot of money ordering our pictures, including the CD so we could print pictures if need be later on. I also ordered a canvas print since they were running a sale on them for $24.99. I took the CD to print a picture and... Read more

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  • Feb 12
  • Photography
  • Detroit, Michigan
  • Photo Package
  • 79
  • REVIEW RATING 4/5

We went did pictures were rushed through. Not very friendly people(for being around kids ) when it came time to take pick out pics, wasn't really giving an opportunity to change my order, and or customize it the way i wanted. They lied to us about the cd giving us two different answers to our questions. And when we decided on a large package when we received our itemized receipt (after paying... Read more

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