Portrait Innovations Complaints and Reviews

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Portrait Innovations
Main address: 2016 Ayrsley Town Blvd. 28273 Charlotte NC
704-499-9300, 704-499-9301 ,
  • 170+6 mobile complaints
  • $39.5K claimed losses
  • $224 average
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  • 11 hours ago
  • Photography
  • Cleveland, Ohio
  • 13

I was supposed to receive a tote bag with pic of my new baby on it...but I was never informed that if it had arrived or not...I called the studio and they told me that they sent it back!! I told the employee that no one tried to contact me she said after 45 days they send everything back! ! She told me to call customer service! WOW! What kind of business are you guys running? I have been a... Read more

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  • Oct 13
  • Photography
  • Greenville, South Carolina
  • Rude Assistant Manager
  • 69

On 10/11/2014 we was in the Trussville store and the Assistant Manager named B. Marshall was being ugly with the customers in the studio. She even threatened one lady to call the police on her for no reason. Everyone was unhappy and she made it worse by being ugly instead of explaining there was a employee issue backing up schedules and the printer was down. Instead she took it out on the... Read more

Was this review helpful? 1 0

     

  • Oct 12
  • Photography
  • Bellevue, Washington
  • Afwul Pictures
  • 5
  • 5
  • 154
Portrait Innovations - Review about Afwul Pictures from Bellevue, Washington
1 of 2

Got my son's 6 month pictures done in 2013, they were amazing, and I knew when I had my daughter I would take her to portrait innovations for her 6 month pictures. I was excited for months. They turned out awful! They didn't get her to smile in any pictures, and when I said I was unhappy they said okay sorry. We asked for our money back and they gave us more pictures but they still were... Read more

Was this review helpful? 1 1

     

  • Oct 01
  • Photography
  • Dubuque, Iowa
  • Baby Photos
  • 5
  • 5
  • 179

well I made the appointment for my daughter who lives out of town and wanted get pictures .my grandson was 2 weeks old we had a plaid colored shirt they put the grass back round and put him on a multicolored ugly afgan. the next shots were black back round black blanket and then proceeds to put a black top hat on him you could not see the hat it looked like half his head was cut off.I was very... Read more

Was this review helpful? 1 4

     

  • Sep 29
  • Photography
  • Augusta, Georgia
  • Photo Session
  • 2
  • 2
  • 200

I understand the whole we have to do a protocol but after explaining to countless people that my two year old won't last long they refused to do the pictures I wanted first, this was the worst session I ever had done. There was two good pictures and the one I wanted when it was finally on screen you could see he was crying after the lady took his ball! Than days later come to find out after being... Read more

Was this review helpful? 0 2

     

  • Sep 28
  • Photography
  • Photo Appointments
  • 3
  • 3
  • 124

Our appointment was at 2:50 today, I had my 2 year son dressed like white baptism and my daughter dressed like gown, and she was done her hair at salon. when we went there, the service customer apologized asking us to wait for another hour or maybe longer. I told her why you didn't call us. My appointment is at 2:50 and here I am. I had to make another appointments for next week. This is first... Read more

Was this review helpful? 0 2

     

  • Sep 27
  • Photography
  • Poor Quality Pictures
  • 6
  • 6
  • 187

I fully appreciate the TIME that goes into taking these images, working with my kids, and ultimately producing them printed. That said, I own my families likenesses, and money I spent with this company was ONLY for the services and not the captured light reflected into the sensor, IMHO I own that light forever, and ever. As such I did what any thoughtful person would do and paid for the cheapest... Read more

Was this review helpful? 0 5

     

  • Sep 26
  • Photography
  • Grawn, Michigan
  • Photography Service
  • 6
  • 6
  • 149

Newsflash to all of you complaining that photographers "tricked" you into spending more money, or not just skipping everything and letting you just hurry along to your little coupon. The 19.99 coupon is not meant to be used alone, and is meant to be added on to bigger packages. Good grief. You expecting to spend 20 bucks on professional photos is what is rude. You are wasting your photographers... Read more

Was this review helpful? 11 0

     

  • Sep 26
  • Photography
  • Germantown, Maryland
  • Photography Service Coupon
  • 4
  • 4
  • 155

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they all said to use it at check out-- well at checkout they double-teamed me and kept swishing so many photos in front of my face and flipping through so many different packages ( the whole time I am holding a squirming 8 month old) til I just wanted to get out of there. so they... Read more

Was this review helpful? 2 3
 
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