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  • Customers like
    • Photographer 9
    • How quickly i receive my photos 7
    • Speed of photo printing 6
  • Customers don't like
    • Customer service 35
    • Misleading sales tactics 26
    • Quality 14

I would just like to know how to contact (email address) of Portrait Innovations. I spent hundreds at this studio at the Southaven Town Center and would like to ask a question about having copies made. I was told I needed a release from them but cannot find out how to get in contact with them. Can anyone help me with this simple request, please? Thank you very much! I only need the email address. I do not really have one hundred words to be able to submit this. I hope somehow I will know when I have reached the magical number because I... Read more

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I love getting photos done and the amazing deals they have every now and then. But the past couple of times my cousin and I have gotten pictures done they have been horribly dark, shady, scratched and had to come back for our prints because they've been blurry. I used to love coming here but the past few times I've been its been such a horrible experience. Add comment

I love portrait innovations .The people are grrat thr pictures fantastic.As for the sales wonderful.A grrat experience all around. Add comment

I have ordered a puzzle picture with my son and his father picture on it for father's day and I received it today and is not happy. Some of the pieces and stuck together and plenty of them have creases and bented up. It look worn out already. Also, I have chosen medium size thinking it was not going to be too many pieces but, this is way too many pieces for a two year old, I do not know why y'all didn't but the count of how many of the website, I would have ordered large pieces, so it could be easier for my son to put it together with his... Read more

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Sent from my T-Mobile 4G LTE device ------ Original message------ From: tina_leifheit@yahoo.com Date: Tue, Apr 26, 2016 6:10 PM To: j_gross@portraitinnovations.com; Subject:Pictures Hi my name is Tina Leifheit I was at the florence branch on 4/24/16. First off i do not believe the photographer we had has done this for yrs second they knew they had been having problems wit their printers so instead of giving me a time to pick up sameday maybe they should inform customers they may not get them till 2 days later and last make sure they get the... Read more

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Sent from my T-Mobile 4G LTE device ------ Original message------ From: tina_leifheit@yahoo.com Date: Tue, Apr 26, 2016 6:10 PM To: j_gross@portraitinnovations.com; Subject:Pictures Hi my name is Tina Leifheit I was at the florence branch on 4/24/16. First off i do not believe the photographer we had has done this for yrs second they knew they had been having problems wit their printers so instead of giving me a time to pick up sameday maybe they should inform customers they may not get them till 2 days later and last make sure they get the... Read more

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Resolved

Today I called the one on Agora Parkway. The lady, Ashley, took my call. I had such a surprise. Ashley was so professional, and it is a pleasure to talk to her. Everything went perfect. She was atentive, really sweet. She is a great asset to your company. And then, I had to call again in reference to what the package offered, and to my delight. I was connected with Ashley. What a delight. Loved talking with her. She answered everything, like I said before, very professional and beautiful to hear her happy attitude. I am 60 yrs old and I have... Read more

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I wanted to get back on a review for portrait innovations on 119th in Overland Park Ks, i was not happy with the service I had received previously when i made an appt last weekend, but i talked to the manager about my issues, an Ms Mary corrected what i wasnt happy with, they did a whole other reshoot, an added a cpl of things for my inconvenience, and thats all i can ask for....thku for correcting your wrong, i was very satisfied with the outcome that they made happen, Read more

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I'm leaving this review for the Arlington, Texas location, on April 16, 2016. The manager on staff was Raven. We called this morning for a 12:40pm appointment. We arrived to check in, and all workers were busy. We were not acknowledged, greeted, or told how long the wait would be. Instead, one of the photographers finished with another customer, and took a lunch break. While I think it's important for employees to get a lunch break, I find it poor management skills to book appointments, knowing you're already understaffed. We asked multiple... Read more

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The lady was extremely RUDE!!! THEY WERE NOT WILLING TO WORK WITH US AT ALL!! Very disappointed well NEVER come back again!!!! Add comment

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