Submit ›
or
2.0 Based on 327 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Photographer 10
    • How quickly i receive my photos 7
    • Speed of photo printing 6
  • Customers don't like
    • Customer service 35
    • Misleading sales tactics 26
    • Quality 14

I been going their since my baby was a newborn. I had a couple of problens the same location but i love their special and i when back for a cake smash i didt like the pictures but i had no choice but to choose because the party is near by and i want to give out photos Read more

Was this review helpful? 0 0

They is an rip off.If you wanted to used their online coupon or promotion more than once you couldn't. You would have to wait til that promotion ends, because they claim they loses money when people used the online coupons.so whats the point of having coupons if you loses money and cant used them more than once,I never heard such an thing and they wonder why there business is going down. I want be back there again Read more

Was this review helpful? 0 0

I called Portrait Innovations today to see about releasing the copyright on the portrait CD that I purchased so I can make copies when needed at other locations that makes copies. I tried making copies at Wal-mart on their photo copy machines but their associates told me that I needed a copyright release in order to develop pictures from the CD disc. I was told by Portrait Innovations that since I didn't spend over $300 on a package that the... Read more

Was this review helpful? 0 0

I took my 6 month old for a milestone pic. My appt was at 9:40, it didn't start until after 10. I wasn't expecting high quality but certainly not rude, ignorant comments!? I was asked , and I quote .." Was she planned or an accident?" EXCUSE ME!? Plus it's not like they can actually touch up the pictures, and they will try to sell you it even with your arm in the background :/ And I don't believe ANYTHING is ever cleaned or sanitized YUCK I... Read more

Was this review helpful? 1 0

I am very disappointed with the customer service when i called the corporate office. Autumn and someone else name that starts with an A were rude and showed no empathy. I called on july 8th which was a Friday. Last time going to portrait innovations.

Add comment

0 STARS. 2 separate families. 2 separate households. We only were alowed to use 1 coupon because both households were going to use the same child for each of our family poses. Will never use this studio again and have told our friends, family and neighbors.

Add comment

Came to get my daughters picture taken and the lady taking the photos was very rude i was emailing a client while she was taken pictures and she turns around and says i want you to delete all of the pictures youve taken instead of asking me what i was doing while standing in clear view with my fingers moving on my phone she was so focused on if i was taking pictures that we didnt get one single good shot for pictures then she starts off with a... Read more

Was this review helpful? 0 0

I am very upset, i made an appointment and i am on time but no one has showed up to work!! Its 30 mins past opening time and no employee! I am super pissed! I have other things to do today! Ugh im very disappointed about this. Then i cant call the customer support because they not open on the weekend!!!! There is no sign that say we not open on july 3rd! I have an appointment at 9:10am! Ugh im very vwey upset! Read more

Was this review helpful? 0 0

so i tried to go online and set an appointment at there plainfield branch. Didnt work so i called in an appointment for 1:50pm i arrive thirty min early...the lady says she cant find our appointment and cant get us in for two more hours...really there was including me my gf and my two kids 8 ppl in the store one getting there picture taken. I tell the lady that two hours is to long. I turn to my gf and tell her we will have to get them taken... Read more

Was this review helpful? 0 0

PRICES AND COUPONS ARE MISLEADING. AND NOBODY INCLUDING CORPORATE CARE ABOUT YOUR ISSUES. I WILL NEVER RETURN AS A CUSTOMER HERE

Add comment
Did not find what you were looking for?
 
×
You are reading about Portrait Innovations.
Filing a new complaint about
×