Portrait Innovations Complaints and Reviews

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  • Customers like
    • Photographer6
    • Variety of poses3
    • Speed of photo printing3
  • Customers don't like
    • Customer service29
    • Misleading sales tactics25
    • Pressure to buy13

  • Jun 28
  • Photography
  • Appleton, Wisconsin
  • Portrait
  • 43
  • REVIEW RATING 4/5

Brought my kids in for there pictures, never got asked what backgrounds we wanted, we were rushed, pictures turned out so bad there was only 2 good ones, photographer, lacked experience, they lied to us about the price, yeh you get 43 portraits for $12.99 but no where in the fine print does it say were adding an additional $5.99 to the price.. your free gift we were told could be a 16x20 "CANVAS"... Read more

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  • Jun 27
  • Photography
  • West Allis, Wisconsin
  • Photos
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

Just left the photo studio without purchasing photos! In the beginning of my session I was told that we HAVE to have these certain background whether you like it or not and I said not! We go to that studio a lot and have used all those backgrounds so they tried and I let them know my family was leaving the. They sang a different tune! After they switched to what we said was okay, they asked about... Read more

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  • Jun 25
  • Photography
  • Houston, Texas
  • Photo Book
  • 39
  • REVIEW RATING 3/5

After spending $350 for my son to take his senior pictures and being told the photo books would return in 4 to 6 weeks, I never received the photo books. When I contacted the office I was told the books were returned because they were not picked up. When asked why I wasn't notified the books were in, I was told we only email. I was given a date when they "last emailed me" but they could not... Read more

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  • Jun 23
  • Photography
  • Marietta, Georgia
  • Photo Package
  • 70
  • REVIEW RATING 4/5

After my experience at this studio I would never go back. I did have a coupon which I understand is to get you in the door. Yasmine was our photographer she did take beautiful pictures. When I was ready to view them this is where the problem came in. So I was reviewing the pictures I had to pick my favorite for the coupon great no big deal. Then I asked several times for a price list! she... Read more

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  • Jun 22
  • Photography
  • Cary, North Carolina
  • Photo Appointment
  • 43
  • REVIEW RATING 4/5

I went in on Sunday, June 14 to ask some questions and the person at the desk was very rude. I did speak with Christian the manager at the location in Fayetteville, NC. I made an appointment with Christian. I was expecting Christian to place me in the correct spot for the photo, place my hands appropriately, tell me to lean my head or prop my hands next to my face. She did not do any of this. The... Read more

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  • Jun 20
  • Photography
  • Sanford, Florida
  • Photos
  • 52
  • REVIEW RATING 4/5

Came in because of an ad. Felt very pressured to buying more even when we said we didn't like the portraits. Didn't like the additional $5.99 handling charge for no reason. Was a waste of time and money. It Would've been fine if the portraits were nice. Very unprofessional. She probably wasn't very experienced. Even I know that when the background is light there needs to be more lighting or flash... Read more

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  • Jun 19
  • Photography
  • Fairmount, New York
  • Portrait Package
  • 43
  • REVIEW RATING 4/5

I only had one Photographer that I really liked. My Little one is a very happy fellow and only one photographer, Chelsea, could make him smile. She gave us the best results and took her time with us (out of the 5 times we went). This is at the Fairmount, NY Portrait Innovations. The last time I went, they rushed us incredibly and gave me a mislead portrait package. I was told that I will have... Read more

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  • Jun 18
  • Photography
  • Zanesfield, Ohio
  • Portrait Package
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

I called them in response to an email they sent me about a 33 portrait 14.99 special. I asked them if I could get in for a session. The guy who answered the phone talked so fast I could not understand him. And every time I tried to ask a question he interrupted me. I told him that I would be coming only for the 33 portrait 14.99 pachage and he kept interrupting me saying, "oh we will discuss that... Read more

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  • Jun 18
  • Photography
  • Greensboro, North Carolina
  • Photo Appointment
  • 54
  • REVIEW RATING 4/5

i went to portrait innovations as a walk in on a wed afternoon, they were not busy at all. i was asked to come back at 3. i asked what time is it now and was told "i dont know? 1 2 ? " it was 2, so i took my 3 kids ages2,3,4 out and came back with 20 min to spare. 3 photographers were just standing around talking and 2 rooms were open. i was told it would just be a min. 25 min later my kids could... Read more

Was this review helpful? 0 0

It was the worst experience at this location I went to yesterday. I didn't get the coupon deal but was forced to buy 2 poses for $53.72 and it didn't include many pics. I'm beyond pissed and will never go back again. Add comment

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